Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Webex Calling
8.6 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

Filter By

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
90%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
7% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Secure Access

84

Call Management

84

Web & Desktop Conferencing

84

Session Border Controller

83

Presence IM

83

Mobility

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Tiana C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

MEETINGS ANYWHERE.

Likeliness to Recommend

7 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from others for its HD video and audio quality, thanks to this tool I can work efficiently from a distance because remote work works without problems, it is a communication tool that offers great functions such as video calls, this platform arrived to change the way we communicate with colleagues, colleagues and clients around the world. It meets my expectations and provides me with everything I need for any need.

What is your favorite aspect of this product?

My favorite aspect of Cisco webex Calling is that it always makes a difference, because it is a software that has advanced online communication options, through a simple platform with total reliability, safe and comprehensive, for me every day in I work when I normally need to communicate with clients and colleagues who are in a different geographic location than mine.

What do you dislike most about this product?

Cisco Webex Calling has been a great help for me, to collaborate online and develop activities from my work projects to personal ones such as when I need to communicate with friends and family, it really is a software that works in its entirety, based on my experience using I can say that this tool is one of the best communication platforms, it is always heading in the right direction.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling, its functionalities are fantastic, it is a tool designed to provide collaboration and provide quality services such as developing videoconferences in real time without complications, if you need wonderful software this is the one. Look no further.

Pros

  • Client Friendly Policies
  • Fair
  • Helps Innovate
  • Continually Improving Product

Lincoln M.

  • Role: Information Technology
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy and Advanced Communication Procedures.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex creates a distinctive discussion platform, which companies utilize to discuss their interests. Also, there is easy calling feature, which is fully supported globally. The content sharing and file transfer is easy to manage using the program.

What is your favorite aspect of this product?

Cisco Webex is a customizable software, which means, there is flexibility. Furthermore, Cisco Webex has both call and video features, which helps sharing ideas and innovative solutions. The most important thing with Cisco Webex is customer support systems.

What do you dislike most about this product?

Cisco Webex is a great call enabled program, which is connected with the organization demands. Again, Cisco Webex increases the level of discussions company holds, and this is an essential capability. In terms of service delivery, Cisco Webex is the rights choice.

What recommendations would you give to someone considering this product?

Cisco Webex creates the level of simplified communication, unlike other methods. The engagement that the developer issues with different stakeholders and the clients is enough. Hence, there is the need to include the program in your communication line.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

Magaly R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

HIGH LEVEL VIDEO AND AUDIO.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from other products for its quality in audio and video, with great security, the tools are wonderful, it offers a visually friendly and very easy to use interface, screen sharing, with mobile application, and the ease to join meetings from anywhere and on any mobile device. Adapting to the needs in difficult times of pandemic this program is our ally.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Calling is that it helps me whenever I need to work productively and that the company has a maximum development, from anywhere in the world with any device using the App from my mobile, it helps me keep the flow I work with guaranteed quality connections, it helps me to communicate with colleagues, clients and employees, it is a wonderful tool to face great challenges, which I make decisions, reduce expenses and save our time.

What do you dislike most about this product?

Cisco webex Calling since I have used it has provided me with a special service of simple and productive meetings, I use it daily and have not had any problems, in my experience this software is fantastic and always goes in the right direction.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to anyone who wants to hold video and audio meetings, screen sharing, with HD video and audio quality, easily with the click of a button, offering its free trial, it is flexible and intuitive helping to improve productivity If you want solutions, this software will help you, I don't doubt it.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Webex Calling Comparisons