Cisco Systems

Webex Calling

Composite Score

8.7 /10

CX Score

9.0 /10

218 Reviews Write a Review

Claim Software

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

1 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative

7% Neutral

90% Positive

Pros

Enables Productivity
Helps Innovate
Respectful
Performance Enhancing

Feature Ratings

Average 83

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Web & Desktop Conferencing

Session Border Controller

Presence IM

Mobility

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Webex Calling Reviews

Marius T.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Very good experience

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Easy to use

What is your favorite aspect of this product?

Reliable product

What do you dislike most about this product?

Too light

What recommendations would you give to someone considering this product?

Add more integrations

Pros

Continually Improving Product
Altruistic
Helps Innovate
Performance Enhancing

Cody R.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful Unified Communications Platform

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

One thing that really stands out is how easy Webex Calling is to use. When I first tried it, figuring everything out was a piece of cake. The simple buttons and menus make navigation a breeze and the sound quality is way better than other apps. Connecting with friends and coworkers feels effortless.

What is your favorite aspect of this product?

High quality video and audio make my experience so much better. Seeing my friends clearly and enjoying crystal clear sound is fantastic. Knowing I can rely on it for important meetings is a huge plus. Plus, the friendly design of the app makes everything easy and fun.

What do you dislike most about this product?

While I like the app, there is one thing that bothers me a bit. It uses a lot of data because of its high quality video. This can be annoying if my internet is not fast. I also wish there were more ways to customize features so I could set it up just how I want.

What recommendations would you give to someone considering this product?

Thinking about trying Webex Calling? I say go for it because this amazing tool makes calling and meeting a breeze. Its friendly interface welcomes everyone making it super easy to use.

Pros

Trustworthy
Unique Features
Inspires Innovation
Respectful

Dmitry S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Reliable Cloud-Based Calling

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

It stands out for its strong call quality, ensuring seamless communication across the team.

What is your favorite aspect of this product?

The cloud-based functionality allows me to manage calls from anywhere.

What do you dislike most about this product?

The mobile app can sometimes lag during peak usage time,

What recommendations would you give to someone considering this product?

Webex Calling is perfect for businesses looking for a reliable cloud-based calling solution.

Pros

Continually Improving Product
Unique Features
Effective Service
Client Friendly Policies

Webex Calling

What is Webex Calling?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2019 Emotional Footprint Champion

2018 Data Quadrant Gold Medalist

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Presence IM Knowing the availability of users.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Calling Reviews

Marius T.

Very good experience

Likeliness to Recommend

Pros

Cody R.

Powerful Unified Communications Platform

Likeliness to Recommend

Pros

Dmitry S.

Reliable Cloud-Based Calling

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

Microsoft Teams

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

Dialpad Ai Communications

1
Since last award

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Web & Desktop Conferencing

Session Border Controller

Presence IM

Mobility

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization