Wave Customer Reviews 2024 | SoftwareReviews

Wave

Composite Score

8.3 /10

CX Score

8.6 /10

51 Reviews Write a Review

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What is Wave?

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

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Awards & Recognition

Wave won the following awards in the Accounting - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

Wave Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wave.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wave?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Cost Revenue Tracking

Accounts Receivable Invoicing

Expense Management

General Ledger Chart of Accounts

Accounts Payable Purchase Orders

Reconciliation

Budgeting Forecasting

Integration APIs

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 87

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Wave Reviews

Samuel B.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Simple features

Likeliness to Recommend

10 /10

What differentiates Wave from other similar products?

Its free features will cover all of users accounting needs.

What is your favorite aspect of this product?

There is an unlimited number of users who can use the software. It allows me to use one account to run multiple businesses.

What do you dislike most about this product?

In full-service payroll, the limit is only 14 states.

What recommendations would you give to someone considering this product?

Fantastic software but can be effectively used in small businesses.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Paulo S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Sean V.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Most of what small businesses need with no cost

Likeliness to Recommend

10 /10

What differentiates Wave from other similar products?

Wave is cloud-based accounting with no cost. There are adjacent services like invoicing/processing, payroll, and expert assistance for purchase- but not required and not obtrusive. It has a more intuitive interface than other accounting software with the same basic features.

What is your favorite aspect of this product?

My favorite aspect of this product is the automated bank connection- it syncs transactions daily so keeping track of entries is simple. The AI auto-suggests accounts for categorizing new bank transactions. Most major accounting programs have this, so my second favorite feature is the price. There is so much of the same functionality as big-name software without the absurd price tag. The search and filter function for transactions is also very comprehensive. Our tax prep service was even impressed with the reports.

What do you dislike most about this product?

There are still a few features Wave could improve on, like receipt uploading. It has a convenient app for scanning receipts, but scans don't auto-match to your corresponding bank transaction and merging them is a clunky, tedious process. The "scans" are also just pictures and don't detect data from lines on the receipt.

What recommendations would you give to someone considering this product?

For a small business, startup, or business owner handling the accounting, Wave is absolutely the way to go. I think it's an overall better product than big-name competitors and savings are huge. In the beginning I started with Wave, but a colleague insisted our business should just pay for Quickbooks. I tried that for two months expecting something amazing, but it had the same features and functionality as Wave with a huge price tag and no customer support. So I switched back to Wave and couldn't be happier. I absolutely recommend using Wave and can't wait to see what new features they develop.

Pros

Reliable
Trustworthy
Inspires Innovation
Client Friendly Policies

Wave

What is Wave?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Wave Ratings

90 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Wave?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Wave Reviews

Samuel B.

Simple features

Likeliness to Recommend

Pros

Paulo S.

Likeliness to Recommend

Pros

Sean V.

Most of what small businesses need with no cost

Likeliness to Recommend

Pros

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Feature Ratings

Cost Revenue Tracking

Accounts Receivable Invoicing

Expense Management

General Ledger Chart of Accounts

Accounts Payable Purchase Orders

Reconciliation

Budgeting Forecasting

Integration APIs

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features