Wave Customer Reviews 2025 | SoftwareReviews

Wave

Composite Score

8.5 /10

CX Score

8.8 /10

55 Reviews Write a Review

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What is Wave?

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

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Awards & Recognition

Wave won the following awards in the Accounting - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

Wave Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wave.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 99%
Conflict Resolution:: 97%
Strategy & Innovation:: 98%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wave?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Integration APIs

Reconciliation

Budgeting Forecasting

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 86

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Wave Reviews

Bruce V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Affordable accounting tool

Likeliness to Recommend

9 /10

What differentiates Wave from other similar products?

Wave Accounting is completely free and have extensive set of robust features such as customizable sales taxes, ability to connect to payment gateways like Paypal, connection with bank accounts and many more that help simplify accounting process.

What is your favorite aspect of this product?

I like that Wave enables receiving of money online and the functionalities it offers are free with great value. It has simplified accounting process and invoicing. Usability and intuitiveness for end users is incredible. It is easy to use and its dashboards gives great insights of the performance of the business with option to connect to bank accounts or credit card.

What do you dislike most about this product?

The customer support is very poor and also the software is not fit for large organizations.

What recommendations would you give to someone considering this product?

Perfect accounting tool for freelancers and small business. Other products charge extra fee for features and functionalities that are free when using Wave. I highly recommend it.

Pros

Reliable
Unique Features
Efficient Service
Helps Innovate

Dave G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

Intuitive and user-friendly accounting solution.

Likeliness to Recommend

9 /10

What differentiates Wave from other similar products?

Wave is easy to use and to implement. It is filled with powerful features that are free and in addition, has unlimited accounting and invoicing. Wave focuses on user experience and is affordable for small businesses and entrepreneurs.

What is your favorite aspect of this product?

Creating invoices and customizing is easy using Wave. The system is intuitive and user-friendly for all users to adapt. It has tons of powerful features that are free like keeping track of expenses, managing bills, connect to our bank, fast payment process and payroll that fit all our needs.No other product can beat this.

What do you dislike most about this product?

Unfortunately, it is not suitable for companies with a large team as the cost of managing payroll can be expensive.

What recommendations would you give to someone considering this product?

I recommend entrepreneurs and small businesses to look into Wave for it is cost-effective and a complete accounting solution that will fit their needs.

Pros

Reliable
Unique Features
Efficient Service
Security Protects

Shivash M.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Cost effective with a breadth of features

Likeliness to Recommend

8 /10

What differentiates Wave from other similar products?

Acces for multiple users and low to no costs for most services.

What is your favorite aspect of this product?

Easy to read dashboard.

What do you dislike most about this product?

No mobile app.

What recommendations would you give to someone considering this product?

If you are a starting business or consultant I would definitely recommend Waves as the product to choose. It's intuitive and has a breadth of features. There is no hassle like with quick-books and is very cost effective.(A lot of free features and only 20$ per month without the steep learning curve)

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Wave

What is Wave?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Wave Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Wave?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Wave Reviews

Bruce V.

Affordable accounting tool

Likeliness to Recommend

Pros

Dave G.

Intuitive and user-friendly accounting solution.

Likeliness to Recommend

Pros

Shivash M.

Cost effective with a breadth of features

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

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Feature Ratings

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Integration APIs

Reconciliation

Budgeting Forecasting

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features