vtiger

Vtiger One

Composite Score

7.6 /10

CX Score

7.8 /10

33 Reviews Write a Review

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What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business.

Company Details

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Awards & Recognition

Vtiger One won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

2023

Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

12% Neutral

85% Positive

Pros

Client Friendly Policies
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 83

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vtiger One Reviews

Miguel N.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Vtiger, one of the best CRM out there

Likeliness to Recommend

10 /10

What differentiates Vtiger One from other similar products?

A lot of custom modules that you can configure to your liking and needs

What is your favorite aspect of this product?

Customization capabilities, availability of the product, everything is divided in modules.

What do you dislike most about this product?

Nothing to dislike so far

What recommendations would you give to someone considering this product?

This is not easy to implement I strongly suggest you to get professional help

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James P.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2021

CRM Tool with Live Chat ability.

Likeliness to Recommend

9 /10

What differentiates Vtiger One from other similar products?

vtiger CRM ia my best CRM solution and the excellent knowledge management software.

What is your favorite aspect of this product?

Marketing Automation software with easy functions for the new users.

What do you dislike most about this product?

I have no dislike 0on vtiger CRM and its functions.

What recommendations would you give to someone considering this product?

vtiger CRM ensures the best sales management functionalities and simple to customize the features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Katie S.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Great features! Would recommend!

Likeliness to Recommend

6 /10

What differentiates Vtiger One from other similar products?

Very well known and popular

What is your favorite aspect of this product?

The amount of features available is great

What do you dislike most about this product?

Usability can be a bit of sticky subject. Sometimes the simplest of task can take a while

What recommendations would you give to someone considering this product?

Ensure thorough training is taken before using the software

Pros

Generous Negotitation
Transparent
Unique Features
Altruistic

Vtiger One

What is Vtiger One?

Company Details

Book a Free Demo Today!

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Vtiger One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vtiger One Reviews

Miguel N.

Vtiger, one of the best CRM out there

Likeliness to Recommend

Pros

James P.

CRM Tool with Live Chat ability.

Likeliness to Recommend

Pros

Katie S.

Great features! Would recommend!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration