vtiger

Vtiger One

Composite Score

7.6 /10

CX Score

7.8 /10

33 Reviews Write a Review

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What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business.

Company Details

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Awards & Recognition

Vtiger One won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

2023

Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

12% Neutral

85% Positive

Pros

Client Friendly Policies
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 83

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vtiger One Reviews

Raghav T.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Comprehensive tool for Sales Success

Likeliness to Recommend

9 /10

What differentiates Vtiger One from other similar products?

I loved the customizable sales pipeline and advanced automation feature all within the single platform. It's integration feature of sales and customer support is one of the best tool for the Sales team makes it a comprehensive solution. Unlike many CRM's it have gret analytics reporting tool.

What is your favorite aspect of this product?

My favorite aspect of the vtiger crm is automation capabilities. It effective streamlines repetitive tasks like Sales follow up, reminders and lead updates.

What do you dislike most about this product?

For Non technical person it is a nightmare as there are some areas that needs to be very simple as currently it is very complicated complex. While the platform is highly customizable, getting it fully configured to suit a business’s specific needs can be challenging without some technical expertise or support. This initial hurdle might slow down adoption, especially for small teams without dedicated IT resources.

What recommendations would you give to someone considering this product?

If you're considering Vtiger CRM Sales Professional, make sure to have a clear understanding of your sales process so you can fully customize the pipeline to your needs. Take advantage of the powerful automation features to save time on routine tasks like follow-ups. Be prepared for a potentially complex setup and consider involving IT support to streamline the process.

Pros

Performance Enhancing
Trustworthy
Effective Service
Acts with Integrity

Hiran T.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

A CRM tool for better management of operations.

Likeliness to Recommend

9 /10

What differentiates Vtiger One from other similar products?

The cost of Vtiger is Enterprise friendly and the vendor support team quote the CRM product according to the client requirement. Pipe line management helps the manager to detailed track and status of each project, For emails it has a ready made email templates.

What is your favorite aspect of this product?

We integrate the communication channels like phone, SMS, WhatsApp, mail, teams and more which provides convenient communication to the organization and employees. Layout designer feature allow the organization to customize the menu options on the land page. We have reminder and notification regarding SLA's which helps the enterprise to have attention on the SLA's with the client.

What do you dislike most about this product?

If advance feature are introduced timely will help this CRM tool as a great deal. The resolution time need to be optimized from customer support team. This platform can have still more features.

What recommendations would you give to someone considering this product?

A CRM tool for the management which brings a transparency and traceability on the multiple projects. Preferred CRM tool if the enterprise is looking for value for money CRM platform.

Pros

Enables Productivity
Fair
Transparent
Helps Innovate

Moises R.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

The best CRM to start and grow

Likeliness to Recommend

9 /10

What differentiates Vtiger One from other similar products?

Well, its capabilities to support a person who is not very familiar with these tools, as well as its ease of use and configuration. Its mobile version is very useful. It really is a good CRM to start with little or nothing.

What is your favorite aspect of this product?

I would say it is how easy it is to configure and integrate. Also, its mobile app is incredible. The truth is that among other mobile CRM versions that I have tried, for me the Vtiger one is the most...

What do you dislike most about this product?

Nothing I don't like, for me it's the best option if you want to get into the world of CRM.

What recommendations would you give to someone considering this product?

Obviously consider this if you have a small or medium-sized growing business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vtiger One

What is Vtiger One?

Company Details

Book a Free Demo Today!

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Vtiger One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vtiger One Reviews

Raghav T.

Comprehensive tool for Sales Success

Likeliness to Recommend

Pros

Hiran T.

A CRM tool for better management of operations.

Likeliness to Recommend

Pros

Moises R.

The best CRM to start and grow

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration