Vonage

Vonage Business Communications

Composite Score

7.3 /10

CX Score

7.3 /10

29 Reviews Write a Review

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What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details

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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

3
Since last award

88 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

9% Negative

5% Neutral

86% Positive

Pros

Fair
Altruistic
Acts with Integrity
Reliable

Feature Ratings

Average 84

Centralized Management Portal

Communications

Web & Desktop Conferencing

Audio Transcription

Call Management

Third-Party Integration

Secure Access

Mobility

Presence IM

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 79

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Vonage Business Communications Reviews

Rachel H.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Good phone service for team business line

Likeliness to Recommend

7 /10

What differentiates Vonage Business Communications from other similar products?

Multiple team members can check the line and be logged in at the same time. We're also able to use the same line simultaneously, making it a great tool for a small team.

What is your favorite aspect of this product?

I like that we were able to access the phone line on multiple phones and computers. This allowed us as team members to choose which messages were most relevant for us to respond to individually. It can also show other team members which messages have been addressed and which ones still warrant a response. We needed to be able to call and text with clients but also to access these messages when we were away from the office. Because we could all have the Vonage app on our phones, anyone was able to answer messages/calls no matter where they were at. It also allows us to see what messages have been responded to so that our office manager knows w

What do you dislike most about this product?

The Do Not Disturb function doesn't really work. I would try to this function when I was away from the office but I would still receive messages throughout the day. This meant I would have to physically log out of the app anytime I wanted a break from the onslaught of messages we would get from clients.

What recommendations would you give to someone considering this product?

Overall, it's a well priced tool that allows you to have a business line but access it from your personal mobile or computer. It you have a small team who needs to be able to use the line when not at the office, it could be a good fit! If you're away from reliable internet though, the call quality can be a bit iffy.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Inspires Innovation

Vonage Business Communications

What is Vonage Business Communications?

Company Details

Need Assistance?

Awards & Recognition

Vonage Business Communications Ratings

78 Likeliness to Recommend

3 Since last award

88 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Vonage Business Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Presence IM Knowing the availability of users.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vonage Business Communications Reviews

Rachel H.

Good phone service for team business line

Likeliness to Recommend

Pros

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Feature Ratings

Centralized Management Portal

Communications

Web & Desktop Conferencing

Audio Transcription

Call Management

Third-Party Integration

Secure Access

Mobility

Presence IM

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement