

What is Vonage Business Communications?
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
88 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 75%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 78%
- Service Experience:
- 83%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Business Communications?
Pros
- Fair
- Altruistic
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Web & Desktop Conferencing
Audio Transcription
Call Management
Third-Party Integration
Secure Access
Mobility
Presence IM
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Vonage Business Communications Reviews

George C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
The security that this program provides
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
On all the occasions that I have to carry out any type of business in the cloud with the help of this program, how much with the enormous advantage of having the best tools at hand in a video call to finalize the sale and also make the client feel like and satisfied Thanks to the security that Vonage Business Communications provides us in each project that we decide to carry out in my work, what characterizes this program and places it as one of the best video conferencing programs on the web are the variety of options in the administrative sector.
What do you dislike most about this product?
To configure certain aspects of the program and the software as such is a great challenge, due to the complexity of the program we prefer to use it as it is, this also happens for fear of making mistakes and having to request help from the technical service, this scenario is not My pleasure annoys me as such a good program has such a bad customer service department, for the moment they have not been able to help us and be completely satisfied with their instructions.
What recommendations would you give to someone considering this product?
Any company that works on the web and its customers are far away Vonage Business Communications is the right one to start all those sales, this software will show them an intimate place where you can socialize and manage a sale, the good images and audio of this program It creates comfort for us and we feel closer to our clients. In addition, we have the possibility of managing the content and information of the company within the reach of all our clients in each conference. Vonage Business Communications is one hundred percent recommended thanks to its abilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ivy S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Support for developing a full-featured chat system
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
The ability to transmit rich media messages is one of the most interesting aspects of the Vonage API. Cut all ties! Users will like how simple it is to make their own films, GIFs, and photographs to share in their conversations. This opens up a whole new realm of possibility for in-app communication, allowing you to provide your users with an enhanced chat experience.
What is your favorite aspect of this product?
Including rich media in your app's messages is a terrific approach to make communication more engaging and entertaining. The ability to quickly and easily share media across contacts is sure to be a hit. This opens up a new realm of possibility for in-app communication, allowing you to provide superior chit-chat features for your users.
What do you dislike most about this product?
The Vonage application programming interface (API) has a steep learning curve. There is a lot of confusing and lengthy instructions on how to really get started. For a while, I was confused about how to begin. The API may seem daunting at first, but after you get the feel of it, you'll be able to use it to create incredible apps and services.
What recommendations would you give to someone considering this product?
To further serve our consumers, we've developed a chat feature right inside the main app. The app is driven by Vonage's artificial intelligence engine, which enables us to provide a wide range of capabilities such as chatbots and human-like text responses to users' messages.
Pros
- Reliable
- Efficient Service
- Effective Service
- Security Protects
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Dana K.
- Role: Human Resources
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2022
A good tool !!
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
Chat operation is pretty sensible for requesting assistance. We switched from Ring Central because of their lack of client service, however, Vonage Business Communication has great support.
What is your favorite aspect of this product?
Vonage permits you to require your phone calls to your business from your smartphone if you wish them directed there. I received a free VOIP phone once we found out about our service, that was a nice perk. Also, the web-based fax service extremely increases the worth of faxing as we can access it anyplace and we don’t need a fax machine. Additionally, the online chat provides nice client service so problems are often resolved easily.
What do you dislike most about this product?
We have had many issues with the app and currently the switch to Vonage. Dropped calls, inconsistent ringing in call groups, inability to work remotely on the previous app. Poor interface style for actually creating calls in it, issues with new range and user acquisition, (it’s been two weeks, and they still can’t appear to repair it or get numbers and users another to our account that we’ve got paid for when I was assured they would be available in twenty-four hours).
What recommendations would you give to someone considering this product?
Vonage’s website is simple to use! There’s a lot, however, they also have useful resources that teach you to do a specific function if you need help. So once you learn the way to do something, I can simply go back in and fix or alter something or set up call forwarding at any time.
Pros
- Effective Service
- Client Friendly Policies
- Altruistic
- Helps Innovate
Please tell us why you think this review should be flagged.
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