Volusion LLC

Volusion

Composite Score

4.5 /10

CX Score

4.6 /10

24 Reviews Write a Review

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What is Volusion?

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

Company Details

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Volusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Volusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

61 Likeliness to Recommend

83 Plan to Renew

1
Since last award

54 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+28 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Volusion?

23% Negative

17% Neutral

60% Positive

Pros

Respectful
Fair

Cons

Less Inspiring
Leverages Incumbent Status
Under Delivered

Feature Ratings

Average 61

Order Management

Content Management

Catalog Management

Payment Processing

Retargeting Capabilities

Reporting and Analytics

Integrated Search

Order Portal

Predictive Recommendations

Microsite Management

Content Localization

Vendor Capability Ratings

Average 56

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Volusion Reviews

Mark W.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Not much space so - DISAPPOINTED. :(

Likeliness to Recommend

5 /10

What differentiates Volusion from other similar products?

WE ARE LOOKING INTO OTHER OPTIONS. NOT SURE IF WE WILL STAY OR GO. BUT THE FINAL STRAW FOR ME IS WHEN VOLUSION ROLLED OUT THEIR "STSTE OF THE ART" CHECKOUT PAGE AND IT HAD BUGS THAT TOOK MONTHS FOR THEM TO FIX. THIS CAUSED A LOSS OF REVENUE AND EXTREMELY FRUSTRATED RETAIL CUSTOMERS AND EMPLOYEES WHO WERE UPSET HAVING TO DEAL WITH IT.

What is your favorite aspect of this product?

MAKING MONEY WITH IT.

What do you dislike most about this product?

THE ORDERS PAGE IS NOT GREAT. IT COULD BE IMPROVED BY ADDING MORE ORGANIZATIONAL TOOLS.

What recommendations would you give to someone considering this product?

SHOP AROUND AND MAKE THE BEST DECISION FOR YOUR TYPE OF INDUSTRY.

Pros

Respectful
Acts with Integrity

Cons

Less Effective Service
Inhibits Innovation
Wastes Time

Bram D.

Role: C-Level
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Product improving, but not quite global optimized

Likeliness to Recommend

7 /10

What differentiates Volusion from other similar products?

Easy to manage backend for entire team.

What is your favorite aspect of this product?

Mostly reliable tool helping to create revenue

What do you dislike most about this product?

Not really optimized for global usage. Cannot handle common characters for latin / EU countries, not great when it comes to multiple currency support, etc.

What recommendations would you give to someone considering this product?

If you are doing business primarily in the US it is very solid.

Pros

Caring
Respectful
Helps Innovate
Continually Improving Product

Corinne C.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great hosting, but requires some know-how.

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Volusion seems to be very dynamic and able to be changed fairly easily as compared to other ecommerce platforms.

What is your favorite aspect of this product?

That it generates sales without my active involvement(generally).

What do you dislike most about this product?

Some of the changes that we need require "special coding" which takes a long time and is expensive.

What recommendations would you give to someone considering this product?

Good choice, but make sure you really understand your customers needs when deciding which ecommerce platform to use.

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Cons

Security Frustrates
Less Effective Service

Volusion

What is Volusion?

Company Details

Book a Free Demo Today!

Volusion Ratings

61 Likeliness to Recommend

83 Plan to Renew

1 Since last award

54 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+28 Net Emotional Footprint

How much do users love Volusion?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Volusion Reviews

Mark W.

Not much space so - DISAPPOINTED. :(

Likeliness to Recommend

Pros

Cons

Bram D.

Product improving, but not quite global optimized

Likeliness to Recommend

Pros

Corinne C.

Great hosting, but requires some know-how.

Likeliness to Recommend

Pros

Cons

1
Since last award

Feature Ratings

Order Management

Content Management

Catalog Management

Payment Processing

Retargeting Capabilities

Reporting and Analytics

Integrated Search

Order Portal

Predictive Recommendations

Microsite Management

Content Localization

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization