Volusion LLC

Volusion

Composite Score

4.8 /10

CX Score

4.8 /10

25 Reviews Write a Review

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What is Volusion?

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

Company Details

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Volusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Volusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

62 Likeliness to Recommend

1
Since last award

83 Plan to Renew

1
Since last award

56 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+35 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Volusion?

21% Negative

15% Neutral

64% Positive

Pros

Respectful
Fair

Cons

Less Inspiring
Leverages Incumbent Status
Under Delivered

Feature Ratings

Average 63

Order Management

Content Management

Catalog Management

Payment Processing

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Reporting and Analytics

Integrated Search

Order Portal

Content Localization

Vendor Capability Ratings

Average 57

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Volusion Reviews

Ishwar P.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Volusion comes with an excellent feature set

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Volusion offers a mobile app so you can manage your store on the go

What is your favorite aspect of this product?

Mobile app

What do you dislike most about this product?

SEO and design options are poor.

What recommendations would you give to someone considering this product?

mobile app could be more prompt.

Pros

Saves Time
Fair
Includes Product Enhancements
Appreciates Incumbent Status

Richard P.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

1 /10

Mario L.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

is that it offers a complete package of functions

Likeliness to Recommend

10 /10

What differentiates Volusion from other similar products?

As the manager of two stores, one on a standard subscription and one on there is a specific difference that I experience as a user on a day-to-day basis. The support from the Plus program is almost instantaneous and fantastic.

What is your favorite aspect of this product?

It is also scalable and can be customized to meet the specific needs of businesses. In general

What do you dislike most about this product?

Some users have mentioned that the SEO tools built into the platform could be more robust and that there are limited customization options for the checkout process.

What recommendations would you give to someone considering this product?

provides excellent customer support and resources, including a comprehensive knowledge base and community forum, to help users get the most out of their eCommerce stores.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Volusion

What is Volusion?

Company Details

Book a Free Demo Today!

Volusion Ratings

62 Likeliness to Recommend

1 Since last award

83 Plan to Renew

1 Since last award

56 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+35 Net Emotional Footprint

How much do users love Volusion?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Volusion Reviews

Ishwar P.

Volusion comes with an excellent feature set

Likeliness to Recommend

Pros

Richard P.

Likeliness to Recommend

Mario L.

is that it offers a complete package of functions

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Order Management

Content Management

Catalog Management

Payment Processing

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Reporting and Analytics

Integrated Search

Order Portal

Content Localization

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization