Salesforce.com Inc

Vlocity Insurance

Composite Score

7.8 /10

CX Score

8.1 /10

22 Reviews Write a Review

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What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 90%
Conflict Resolution:: 91%
Strategy & Innovation:: 89%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

1% Negative

11% Neutral

88% Positive

Pros

Continually Improving Product
Inspires Innovation
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 80

Workflow Management

Risk and Fraud Assessment

Policy Management

Content Management

Dashboard

Analytics and Reporting

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Average 80

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Insurance Management

Score 8.1

View Vlocity Insurance in this category (opens in a new tab)

Vlocity Insurance Reviews

Bukola O.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A true insurance policy management guru software

Likeliness to Recommend

10 /10

What differentiates Vlocity Insurance from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Work flow management

What do you dislike most about this product?

Nothing to be disliked

What recommendations would you give to someone considering this product?

Positive recommendation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charanjeet S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Tailored CRM for Omni Industry

Likeliness to Recommend

10 /10

What differentiates Vlocity Insurance from other similar products?

Salesforce Vlocity is now known as Salesforce Industries. It offers the industry specific solutions and tailored solutions for industries like telecommunication, media, healthcare, insurance and utilities which many CRMs don't provide

What is your favorite aspect of this product?

I appreciate the prebuilt processes and data models specific to communication industry. With inbuilt setup it is easy to implement and start using the system without extensive customizations.

What do you dislike most about this product?

The challange we have faced is the complexity of the system. Even with more features the learning curve is steep and need to invest in the training to use it effectively

What recommendations would you give to someone considering this product?

If you have team with Salesforce experience then it will be easy to implement the Vlocity otherwise you will need to plan the training and practice time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ermina R.

Role: C-Level
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use but a little bit pricey

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

the cost of the product

What recommendations would you give to someone considering this product?

Lower the cost

Pros

Continually Improving Product
Includes Product Enhancements
Efficient Service
Inspires Innovation

Cons

Inhibits Innovation
Less Reliable
Less Performance Enhancing

Vlocity Insurance

What is Vlocity Insurance?

Company Details

Book a Free Demo Today!

Vlocity Insurance Ratings

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Vlocity Insurance?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Content Management Includes collaboration, check-in/check-out, and version control.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Legal Matter Management Includes conflict and ethics control, business intelligence, and marketing.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Policy Administration Includes customer records, invoicing, billing, and claim settlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Insurance Management

Vlocity Insurance Reviews

Bukola O.

A true insurance policy management guru software

Likeliness to Recommend

Pros

Charanjeet S.

Tailored CRM for Omni Industry

Likeliness to Recommend

Pros

Ermina R.

Easy to use but a little bit pricey

Likeliness to Recommend

Pros

Cons

Feature Ratings

Workflow Management

Risk and Fraud Assessment

Policy Management

Content Management

Dashboard

Analytics and Reporting

Legal Matter Management

Document Management

Communication Management

Compliance Management

Policy Administration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support