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What is Verloop.io?
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
3
Since last award
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Verloop.io?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Workflow Processing
Other Integrations
Personalized Service
Leads Generation
Artificial Intelligence Engine
Learning and Adaptability
Natural Language Processing
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Verloop.io Reviews
kunal u.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2022
Best product for live chat application!
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
The interface is very simple and easy to use!
What is your favorite aspect of this product?
Easy of going offline and online
What do you dislike most about this product?
Does not have an anonymous mode for agents! which leads to clients pointing out mistakes of individual employees.
What recommendations would you give to someone considering this product?
you want a stable platform for a live chat in your organization. veerlop is the best option
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn.softwarereviews.com/production/profile_image/1898479/original/1898479.jpg?1650307969)
Bharti K.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Verloop is help for understanding the customer
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
Verloop are best and the provide best experience
What is your favorite aspect of this product?
Easily we covert to customer and also fasted solution verloop provide
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
As I am chat agent of purplle and our team all agent use this verloop and our team segguest another company to choose verloop.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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