Vaultedge Customer Reviews 2024

Vaultedge

Composite Score

6.3 /10

CX Score

5.9 /10

16 Reviews Write a Review

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What is Vaultedge?

Vaultedge is a legal technology company. Vaultedge helps Law Firms and Enterprises improve margins and win more business by automating Contract Analysis using artificial intelligence.

Company Details

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Awards & Recognition

Vaultedge won the following awards in the Contract Discovery and Analytics category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

4 Top Rated Capabilities

6 Top Rated Features

2022

Vaultedge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vaultedge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

5
Since last award

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vaultedge?

0% Negative

16% Neutral

84% Positive

Pros

Acts with Integrity
Trustworthy
Reliable
Friendly Negotiation

Cons

Less Efficient Service
Inhibits Innovation
Commodity Features

Feature Ratings

Average 70

3rd Party Integration

Custom Search

Intelligent T&C Extraction

Phase Analysis

Intelligent Contract Discovery

Optical Character Recognition

AI Powered Analysis

Trainable System

Intelligent Recommendations

Configurable Access Controls

Smart Filters

Vendor Capability Ratings

Average 73

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Vaultedge Reviews

Jesse B.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use and energize your company

Likeliness to Recommend

10 /10

What differentiates Vaultedge from other similar products?

Production expansion

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

No complaints

What recommendations would you give to someone considering this product?

Be patient

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

It's an okay product

Likeliness to Recommend

8 /10

Pros

Efficient Service
Saves Time
Respectful
Acts with Integrity

Ryan G.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

This product has helped us increase efficiency.

Likeliness to Recommend

7 /10

What differentiates Vaultedge from other similar products?

Vendor support has been great.

What is your favorite aspect of this product?

Fairly intuitive.

What do you dislike most about this product?

Some of the backend engineering was a challenge.

What recommendations would you give to someone considering this product?

Give it a good look and request a demo.

Pros

Effective Service
Respectful
Acts with Integrity
Helps Innovate

Vaultedge

What is Vaultedge?

Company Details

Need Assistance?

Awards & Recognition

Vaultedge Ratings

84 Likeliness to Recommend

5 Since last award

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+63 Net Emotional Footprint

How much do users love Vaultedge?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

3rd Party Integration Ability to access and run search and discovery and extraction across 3rd party systems.

Custom Search Create customer search policies to identify risk and revenue opportunities for a Line of Business (LOB).

Intelligent T&C Extraction Automated section, clause and term level identification and extraction based on pre-programmed rules.

Phase Analysis Automated identification of key phrases from the data set, ranked by occurrence.​

Intelligent Contract Discovery Search, discover, and index contracts from CRM, procurement, marketing, HR, ECM, etc., centralize document copies and extract/import to target system(s).

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract text from contract images.

AI Powered Analysis Automate the contract review and clause extraction process to yield insights from unstructured data leveraging ML, NLP, deep learning, latent semantic indexing.

Trainable System System learns to extract information unique to the organization’s contracts or defined criteria.

Intelligent Recommendations Identifies risk areas in contract areas vs. standard clause library or custom generated flags.

Configurable Access Controls Role and user based security access controls. ISO 27002 compliant.

Smart Filters Granular control of scope of search based on metadata criteria such as date, source, file type.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vaultedge Reviews

Jesse B.

Easy to use and energize your company

Likeliness to Recommend

Pros

It's an okay product

Likeliness to Recommend

Pros

Ryan G.

This product has helped us increase efficiency.

Likeliness to Recommend

Pros

5
Since last award

1
Since last award

Feature Ratings

3rd Party Integration

Custom Search

Intelligent T&C Extraction

Phase Analysis

Intelligent Contract Discovery

Optical Character Recognition

AI Powered Analysis

Trainable System

Intelligent Recommendations

Configurable Access Controls

Smart Filters

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of Customization