UserWay Logo
UserWay Logo
UserWay

UserWay

Composite Score
8.2 /10
CX Score
8.4 /10
Category
UserWay
8.2 /10

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details


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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
95%
Conflict Resolution:
99%
Strategy & Innovation:
94%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

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5% Negative
0% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Compliance Audits and Certification

89

Compliance

88

Maintenance

87

Navigation Tracker

86

Multiple Language Support

85

Accessibility Profiles

85

Reporting and Analytics

84

Multiple Endpoint Support

83

Color & Display Tracker

83

Content Tracker

82

Automatic Evaluation Tool

81

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Quality of Features

89

Ease of Customization

89

Business Value Created

86

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

UserWay Reviews

Jenny H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, but can be pricey.

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

It's very easy to implement and there are many customization features accessible in the dashboard.

What is your favorite aspect of this product?

It's easy to implement and access to support.

What do you dislike most about this product?

It can get pricey if you have many websites that require UserWay.

What recommendations would you give to someone considering this product?

If you're looking for a quick and easy way to make your website accessible, this is a great solution.

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Mary D.

  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic! Highly recommend UserWay!

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Simplicity of integration with sales platform

What is your favorite aspect of this product?

Seamless integration and knowing my business is accessible for everyone!

What do you dislike most about this product?

Nothing at this point.. I love that Userway let’s me know if changes I’ve made to my website are non-compliant so I can correct them.

What recommendations would you give to someone considering this product?

For any business that is looking to make sure they are compliant with Accessibility, UserWay is seamless! It’s plug and go and their reports and technical support help with any technical difficulties that arise and troubleshoot for you helping you step by step get back on track. For me personally, it was critical to make sure my site is Accessible to everyone. I have a rare genetic disorder, Ehlers Danlos Syndrome (EDS) and have my own struggles, so it was important for me to make my website as user friendly and accessible for everyone. UserWay made it easy! I highly recommend UserWay!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephen P.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Userway has a simple interface.

What is your favorite aspect of this product?

Userway provides access to the 20% of the population with disabilities.

What do you dislike most about this product?

I dislike nothing about it.

What recommendations would you give to someone considering this product?

It's worth it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features