
What is UserWay?
UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 99%
- Strategy & Innovation:
- 94%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UserWay?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compliance Audits and Certification
Compliance
Maintenance
Navigation Tracker
Multiple Language Support
Accessibility Profiles
Reporting and Analytics
Multiple Endpoint Support
Color & Display Tracker
Content Tracker
Automatic Evaluation Tool
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
UserWay Reviews

Jenny H.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use, but can be pricey.
Likeliness to Recommend
What differentiates UserWay from other similar products?
It's very easy to implement and there are many customization features accessible in the dashboard.
What is your favorite aspect of this product?
It's easy to implement and access to support.
What do you dislike most about this product?
It can get pricey if you have many websites that require UserWay.
What recommendations would you give to someone considering this product?
If you're looking for a quick and easy way to make your website accessible, this is a great solution.
Pros
- Saves Time
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mary D.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2023
Fantastic! Highly recommend UserWay!
Likeliness to Recommend
What differentiates UserWay from other similar products?
Simplicity of integration with sales platform
What is your favorite aspect of this product?
Seamless integration and knowing my business is accessible for everyone!
What do you dislike most about this product?
Nothing at this point.. I love that Userway let’s me know if changes I’ve made to my website are non-compliant so I can correct them.
What recommendations would you give to someone considering this product?
For any business that is looking to make sure they are compliant with Accessibility, UserWay is seamless! It’s plug and go and their reports and technical support help with any technical difficulties that arise and troubleshoot for you helping you step by step get back on track. For me personally, it was critical to make sure my site is Accessible to everyone. I have a rare genetic disorder, Ehlers Danlos Syndrome (EDS) and have my own struggles, so it was important for me to make my website as user friendly and accessible for everyone. UserWay made it easy! I highly recommend UserWay!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Stephen P.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Fantastic product!"
Likeliness to Recommend
What differentiates UserWay from other similar products?
Userway has a simple interface.
What is your favorite aspect of this product?
Userway provides access to the 20% of the population with disabilities.
What do you dislike most about this product?
I dislike nothing about it.
What recommendations would you give to someone considering this product?
It's worth it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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