UserWay Customer Reviews 2025 | SoftwareReviews

UserWay

Composite Score

8.2 /10

CX Score

8.4 /10

21 Reviews Write a Review

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What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details

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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 95%
Conflict Resolution:: 99%
Strategy & Innovation:: 94%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

5% Negative

0% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 84

Compliance Audits and Certification

Compliance

Maintenance

Navigation Tracker

Multiple Language Support

Accessibility Profiles

Reporting and Analytics

Multiple Endpoint Support

Color & Display Tracker

Content Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

UserWay Reviews

Raffaella S.

Role: Sales Marketing
Industry: Not for Profit
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Useful product to improve web accessibility

Likeliness to Recommend

8 /10

What differentiates UserWay from other similar products?

Fantastic free version

What is your favorite aspect of this product?

Super accessible user experience tool

What do you dislike most about this product?

Nothing at this stage

What recommendations would you give to someone considering this product?

Try the free version and evaluate upgrades

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Alex C.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Compliant and Customizable Accessibility Solution!

Likeliness to Recommend

9 /10

What differentiates UserWay from other similar products?

One thing that was really nice was the ability to trial the software and see if there were any issues implementing it as a solution on our sites before committing to a contract. This allowed us to do some soft testing and ensure compatibility prior to transacting. It was a really smooth transition then into the fully licensed product.

What is your favorite aspect of this product?

When it comes to accessibility, I'm not up to date on all the different ways that digital content can be challenging to read/watch/absorb. Fortunately, Userway takes the work off my shoulders and provides 14 different types of customizable features with several styles of accessibility within each of those 14.

What do you dislike most about this product?

Once you have toggled a feature "on", turning it back off can be a challenge (depending on which feature it is).

What recommendations would you give to someone considering this product?

Absolutely try it on your site/application prior to committing. Compatibility was not an issue for us but it did require a few updates to peripheral systems.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Role: Industry Specific Role
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

UserWay makes accessibility compliance easy

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

UserWay

What is UserWay?

Company Details

Need Assistance?

UserWay Ratings

89 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love UserWay?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Multiple Language Support Support of multiple languages, including double-byte languages.

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

UserWay Reviews

Raffaella S.

Useful product to improve web accessibility

Likeliness to Recommend

Pros

Alex C.

Compliant and Customizable Accessibility Solution!

Likeliness to Recommend

Pros

UserWay makes accessibility compliance easy

Likeliness to Recommend

Pros

Feature Ratings

Compliance Audits and Certification

Compliance

Maintenance

Navigation Tracker

Multiple Language Support

Accessibility Profiles

Reporting and Analytics

Multiple Endpoint Support

Color & Display Tracker

Content Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training