Userful Logo
Userful Logo
Userful

Userful

Composite Score
7.2 /10
CX Score
7.5 /10
Category
Userful
7.2 /10

What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Userful won the following awards in the Digital Signage category

Filter By

Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
87%
Conflict Resolution:
90%
Strategy & Innovation:
97%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
8% Negative
0% Neutral
92% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 81

Corporate and Internal Communication

100

Cloud-Based

100

Device Management

100

Reporting Analytics

100

Emergency Alerts

100

Integration

84

Security

83

Extensibility

83

Centralized Display Management

82

Access Permissions Management

80

Streaming/Broadcast

80

Vendor Capability Ratings

Average 80

Ease of Customization

87

Quality of Features

84

Usability and Intuitiveness

83

Business Value Created

82

Availability and Quality of Training

80

Ease of Implementation

80

Ease of Data Integration

79

Breadth of Features

78

Vendor Support

77

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Userful Reviews

Danny C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good product

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Ease of implementation.

What is your favorite aspect of this product?

For a solution designer, ease of use is important.

What do you dislike most about this product?

The price is a bit high.

What recommendations would you give to someone considering this product?

Good product and I will not hesitate to recommend it to any users.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Respectful

Eric T.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Nice features solution!

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

A truly software-based solution.

What is your favorite aspect of this product?

Easy to implement.

What do you dislike most about this product?

The pricing is high for mass adoption by Small and Medium enterprises.

What recommendations would you give to someone considering this product?

Anyone looking to future-proof their digital signage solution.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Ease of use , like the product

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing