Userful Logo
Userful Logo
Userful Corp

Userful

Composite Score
7.2 /10
CX Score
7.7 /10
Category
Userful
7.2 /10

What is Userful?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details


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Awards & Recognition

Userful won the following awards in the Digital Signage category

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Userful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful?

9% Negative
0% Neutral
91% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 78

Security

82

Extensibility

82

Integration

81

Centralized Display Management

79

Access Permissions Management

77

Streaming/Broadcast

76

Content Management

74

Mobile Access

70

Vendor Capability Ratings

Average 77

Ease of Customization

84

Quality of Features

84

Usability and Intuitiveness

80

Business Value Created

78

Availability and Quality of Training

76

Ease of Implementation

76

Ease of IT Administration

75

Product Strategy and Rate of Improvement

75

Breadth of Features

74

Ease of Data Integration

74

Vendor Support

73

Userful Reviews

Carol C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Userful Visual for Efficient Display

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Userful Visual outlines the centralized display procedures for consistency

What is your favorite aspect of this product?

Userful Visual has accurate and instant broadcasting or streaming features.

What do you dislike most about this product?

Userful Visual has organized procedures for direct display, hence, effective

What recommendations would you give to someone considering this product?

Userful Visual has a sustainable display guide for all users.

Pros

  • Continually Improving Product
  • Unique Features
  • Inspires Innovation
  • Caring

Clinton B.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Visual Objective Tool

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Userful Visual is a competent and innovative structured visual discussion platform

What is your favorite aspect of this product?

Userful Visual is optimal in making the right visual enhancements

What do you dislike most about this product?

Userful Visual delivers a consistent Visual information sharing

What recommendations would you give to someone considering this product?

Userful Visual is a determined visual enhancement avenue

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Adam S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Affordable display solutions, easy to implement

Likeliness to Recommend

8 /10

What differentiates Userful from other similar products?

Affordability and a very easy to navigate platform. For a video wall, it was very easy to implement and manage.

What is your favorite aspect of this product?

Centralized management, and now that I am getting into dispersed management, it is easy to set up accounts and train even the most novice IT people on how to manage their own screens and content.

What do you dislike most about this product?

I have had some devices not as dependable as other devices, so I have had to manually restart some of them more than I would like.

What recommendations would you give to someone considering this product?

This was an affordable solution for our needs. Just don't buy it right before a COVID pandemic. It has been hard coming out of the pandemic and getting the devices set up. The reason we got it was because if we didn't use Userful, we would not have been able to do any of the signage displays that we currently have. So its affordability was a life saver for us. In the end we got a great product that is meeting our needs and did it at a price we can afford.

Pros

  • Unique Features
  • Saves Time
  • Fair
  • Acts with Integrity

Cons

  • Leverages Incumbent Status