Unit4 ERP Logo
Unit4 ERP Logo
Unit4

Unit4 ERP

Composite Score
7.5 /10
CX Score
7.3 /10
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Unit4 ERP
7.5 /10

What is Unit4 ERP?

Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.

Company Details

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Awards & Recognition

Unit4 ERP won the following awards in the Enterprise Resource Planning - Enterprise category

Unit4 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Unit4 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

68 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
64%
Negotiation and Contract:
45%
Conflict Resolution:
62%
Strategy & Innovation:
52%
Service Experience:
57%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Unit4 ERP?

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5% Negative
20% Neutral
75% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Acts with Integrity

Cons

  • Under Delivered
  • Vendor's Interest First
  • Wastes Time

Feature Ratings

Average 73

Governance Risk and Compliance

77

Accounting and Financial Management

77

Service Management

76

Customer Relationship Management

76

Supply Chain Management

75

Industry Specific Capabilities

74

Procurement Management

74

Human Capital Management

73

Analytics and Reporting

71

BI and Performance Management

68

Job and Project Management

66

Vendor Capability Ratings

Average 71

Breadth of Features

76

Ease of Data Integration

75

Business Value Created

74

Ease of IT Administration

74

Vendor Support

72

Ease of Customization

70

Product Strategy and Rate of Improvement

70

Quality of Features

69

Ease of Implementation

69

Availability and Quality of Training

67

Usability and Intuitiveness

65

Unit4 ERP Reviews

Mary K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product with a clear roadmap

Likeliness to Recommend

9 /10

What differentiates Unit4 ERP from other similar products?

The integration capability. Unit4 have put a lot into ensuring the product is capable of integration with other products/services. The partnership with other vendors offering services, e.g. punch out catalogues, provides full integration and control over processes and data.. The ability to configure the set up based on specific business needs is a big plus.

What is your favorite aspect of this product?

The full ERP capability, i.e. financials, HMC, procurement all connected and in one place. Ability to configure the product based on business needs

What do you dislike most about this product?

There is nothing I can think of that I dislike about the product

What recommendations would you give to someone considering this product?

When considering any product ensure business processes are 'lean' and simplified. SaaS is the way to go and the focus Unit4 have on business needs and industry trends is inspiring. Over the last 3 years Unit4 has really improved the value to the customer including existing customers not just new business.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Good new innovations, Some features a bit clunky

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Respectful
  • Friendly Negotiation
  • Continually Improving Product

Cons

  • Less Effective Service
  • Vendor Friendly Policies
  • Under Delivered

Gavin M.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Good product and strong vendor relationship

Likeliness to Recommend

9 /10

What differentiates Unit4 ERP from other similar products?

For our organisation it was built on a strong working relationship and strong understanding of our sector. We have been able to work with Unit4 to develop the product and processes to meet our needs and to put us in a good position for on-going enhancements to support the organisation.

What is your favorite aspect of this product?

Working well with the vendor giving a good ability to challenge and develop if we have issues but also working well to ensure the features give the most value to the organisation. The system is very configurable which allows it to be built to meet our organisations processes and being able to meet user needs - although a challenge to keep things simple as over customisation has it's own challenges. Local authorities are very complex but the product allows us to cater for a whole range of different services and operations.

What do you dislike most about this product?

Ensuring the interface is user friendly to all users and not too focussed on financial terms & processes where we want users to self serve.

What recommendations would you give to someone considering this product?

Ensure with any implementation that business processes are well understood. Keep things simple as if you don't the resultant system and user experience will end up being complicated too. Build a relationship with the vendor working with them to implement.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Acts with Integrity

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