Ujet

UJET CCaaS

Composite Score

8.1 /10

CX Score

8.2 /10

28 Reviews Write a Review

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What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details

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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

97 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 92%
Conflict Resolution:: 93%
Strategy & Innovation:: 96%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Altruistic
Generous Negotitation

Feature Ratings

Average 84

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Average 88

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Also Featured in...

Contact Center as a Service - Enterprise

Score 8.1

View UJET CCaaS in this category (opens in a new tab)

UJET CCaaS Reviews

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Ujet will be leader in ccaas market

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Role: Industry Specific Role
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Good enough for customer service

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Inspires Innovation
Altruistic
Reliable

Cons

Wastes Time
Less Caring
Vendor's Interest First

Gilberto A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, fantastic product!

Likeliness to Recommend

9 /10

What differentiates UJET CCaaS from other similar products?

Only used this one. No idea about similar products

What is your favorite aspect of this product?

Easy interface and user-experience in general

What do you dislike most about this product?

The colors

What recommendations would you give to someone considering this product?

It is an efficient product, highly recommended

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

UJET CCaaS

What is UJET CCaaS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

UJET CCaaS Ratings

94 Likeliness to Recommend

97 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love UJET CCaaS?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Contact Center as a Service - Enterprise

UJET CCaaS Reviews

Ujet will be leader in ccaas market

Likeliness to Recommend

Pros

Good enough for customer service

Likeliness to Recommend

Pros

Cons

Gilberto A.

Easy to use, fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

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