Twilio MessagingX Logo Award Winner Product Badge
Twilio MessagingX Logo Award Winner Product Badge
Twilio

Twilio MessagingX

Composite Score
8.4 /10
CX Score
8.2 /10
Category
Twilio MessagingX
8.4 /10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
78%
Conflict Resolution:
73%
Strategy & Innovation:
83%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

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5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 83

Text Messaging

92

Communication Archive

89

Scheduled Messaging

89

Application Integration

88

Opt-in

86

Surveys Feedback

83

Social Media Marketing Management

80

Mobile Marketing Management

79

Mobile Payments

77

Marketing Analytics

74

Loyalty Promotions Management

73

Vendor Capability Ratings

Average 88

Business Value Created

91

Quality of Features

91

Product Strategy and Rate of Improvement

89

Usability and Intuitiveness

87

Ease of Data Integration

87

Ease of Implementation

86

Vendor Support

85

Availability and Quality of Training

85

Breadth of Features

85

Ease of Customization

83

Ease of IT Administration

76

Twilio MessagingX Reviews

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Multitasking organizational communication tools

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

With a large number of tools in its platform and in multiple use cases and by different departments, Twilio is one of the best services oriented to support operations and communication management that we can find throughout our work as entrepreneurs.

What is your favorite aspect of this product?

Convenient to work with thanks to Twilio's API is easy to program, we can create a complete network of calls routed and connected to each other in the most complex way possible. Its real-time messaging engagement with customers is what builds trust and a better connection with them in conjunction with its communication system takes the omnichannel mechanics of other services and optimizes it, making communication very extensible.

What do you dislike most about this product?

When it comes to quality Twilio is a very complete service doing a great job as far as the customer is concerned. Unfortunately it lacks importance of the analytical data it provides on how our customers interact with our content which is very important, because to the compression of them with the content they become much more interested in the product of our company or business.

What recommendations would you give to someone considering this product?

Through its effectiveness Twilio generates an environment of trust when it comes to text and voice based engagement with customers, mass mailings, to individual mailings. The features it provides are simple and easy to use as it also happens occasions when you just want to share the information with other customers securely and do not want to share the secure data, for security and reliability reasons we recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Buky Amenet S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The most scalable sms engagement platform.

Likeliness to Recommend

8 /10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX is omnichannel based. This provides my team with a variety of social media channels on which we can automate marketing messaging communication with customers and sales leads, who use this specific social media platforms.

What is your favorite aspect of this product?

The speed and quality of customer service provided by the Twilio team is commendable. The aforementioned is responsible for quick resolution of any problems encountered on the Twilio MessagingX platform.

What do you dislike most about this product?

I feel Twilio is not providing adequate analytical data to my team. I will like to have access to real time information about how customers engage with our marketing messages on every single social media platform we integrated with Twilio Messagingx.

What recommendations would you give to someone considering this product?

Sms marketing is a marketing channel which companies and teams across the globe are just starting to learn to better explore. As far as I know, there is no better tool for maximum exploration of this medium of marketing communications than Twilio MarketingX.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Micheal N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Provide fully functional modules and features

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX messaging suite is closed and extraordinary in that we can sharply gain a sense of our customer's preferences and what they anticipate from us. Finally, we can quickly leverage the knowledge from these interactions in our marketing, which will undoubtedly help us increase leads. On Twilio MessagingX, the dependable infrastructure for cross-channel communication, we can send and get text messages only with just a few code lines.

What is your favorite aspect of this product?

The feature that I love the most is that we can send transactional SMS, WhatsApp messages, and MMS messages using a single API. I am not the only employee in our company who adores this malleable and exquisite application; all of my coworkers and users also adore it for its capabilities, expandability, leeway, and performance characteristics, as well as for its strong edge security.

What do you dislike most about this product?

I agree that it has many more features than the other messaging apps I've used, and I love how unique it is, making it more powerful. However, one of its troubling flaws is that it is not as user-friendly as I would want. It would appear more neat and tidy and be less intimidating to use at first if they ordered their options in different ways.

What recommendations would you give to someone considering this product?

The only platform on the market that truly deserves your time and money because it values them is Twilio MessagingX. With Twilio MessagingX, implementing a reliable SMS service is as simple and buttery as you expect. With Twilio, you get extensibility, built-in software for safety, routing, and complex use cases, as well as developer-friendly Interfaces.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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