Twilio

Twilio MessagingX

Composite Score

8.2 /10

CX Score

7.9 /10

52 Reviews Write a Review

Claim Software

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

Filter By

Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

7% Negative

3% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Includes Product Enhancements

Feature Ratings

Average 87

Text Messaging

Application Integration

Communication Archive

Opt-in

Scheduled Messaging

Surveys Feedback

Mobile Marketing Management

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Loyalty Promotions Management

Vendor Capability Ratings

Average 89

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Twilio MessagingX Reviews

Caroline L.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Messaging communication using Twilio is seamless.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Reliability. Twilio has simply proven to be reliable over the years . We rely on Twilio to deliver text messages to our users globally, regardless of their country of location. Twilios proven ability to deliver SMS content to target recipients in a matter of seconds without lag, is what differentiates it from similar products I have used before now.

What is your favorite aspect of this product?

I am an huge fan of the quality of Twilios documentation. This has greatly been beneficial to me, as it makes it a simple process navigating any hurdle I encounter while integrating Twilio into applications.

What do you dislike most about this product?

For me , in my few years of experience with Twilio, there has been no bad experience.

What recommendations would you give to someone considering this product?

We use Twilio to power notifications and deliver 2 - factor authentication of users of our product and services . Our experience with Twilio in this regard is commendable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nodjialem C.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

No better way to reliably deliver content via sms.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Reliability and speed of sms delivery. This for me as a software engineer is what sets Twilio apart from its competitors. We use it for two-factor verification, which makes it important for verification code to be delivered to a customers mobile phone in seconds. With Twilio, our customers get their authentication code in seconds and in most cases, they need not resend more than once before the code is delivered.

What is your favorite aspect of this product?

Twilio has the best support infrastructure of any software I have used. Asides the prompt response to questions and enquiries, Twilio also has tons of library of support materials which come in handy when integrating Twilio into our applications.

What do you dislike most about this product?

From the perspective of a technical person, I am very well impressed with Twilio and the quality it offers me.

What recommendations would you give to someone considering this product?

Twilio messages has multiple use cases for development teams , customer service and marketing teams as well. For me, it is vital for organizations looking to deliver content to customers at speed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Olayinka B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A reliable way to engage customers.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Twilio enable us to engage customers and target audiences on non- traditional channels of engagement, such as on WhatsApp and Facebook messenger. This has resulted in faster response rate from our customers.

What is your favorite aspect of this product?

I like the multiple use-cases for which we have tried Twilio messaging. We have used it for pro-active notifications , and for automated reminders as well. All of the aforementioned was done to ensure faster engagement with customers and so far, we have been successful with using Twilio messaging for this purposes.

What do you dislike most about this product?

There is a need for better metrics as it relates to our target audiences and how they have engaged with marketing contents we send to them. This will enable us better measure the impact of our content delivery method of choice .

What recommendations would you give to someone considering this product?

Short service messages (sms) will always be a more reliable way , with which to connect with customers, than traditional email newsletters. With Twilio messaging, my organization is trying to maximize the opportunities which sms marketing provides us.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Twilio MessagingX

What is Twilio MessagingX?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

Twilio MessagingX Ratings

90 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Twilio MessagingX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Twilio MessagingX Reviews

Caroline L.

Messaging communication using Twilio is seamless.

Likeliness to Recommend

Pros

Nodjialem C.

No better way to reliably deliver content via sms.

Likeliness to Recommend

Pros

Olayinka B.

A reliable way to engage customers.

Likeliness to Recommend

Pros

Most Popular Twilio MessagingX Comparisons

AppNomu

Brevo

TrueDialog

Birdeye

ProTexting

Aloware

Feature Ratings

Text Messaging

Application Integration

Communication Archive

Opt-in

Scheduled Messaging

Surveys Feedback

Mobile Marketing Management

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Loyalty Promotions Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration