TrueDialog Logo Award Winner Product Badge
TrueDialog Logo Award Winner Product Badge
TrueDialog

TrueDialog

Composite Score
8.3 /10
CX Score
8.4 /10
Category
TrueDialog
8.3 /10

What is TrueDialog?

The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.

Company Details


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Awards & Recognition

TrueDialog won the following awards in the SMS Marketing category

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TrueDialog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TrueDialog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
78%
Negotiation and Contract:
82%
Conflict Resolution:
89%
Strategy & Innovation:
77%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TrueDialog?

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0% Negative
16% Neutral
84% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Effective Service

Feature Ratings

Average 83

Scheduled Messaging

91

Text Messaging

89

Social Media Marketing Management

88

Loyalty Promotions Management

86

Communication Archive

86

Opt-in

85

Surveys Feedback

83

Marketing Analytics

82

Application Integration

82

Mobile Marketing Management

74

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Vendor Support

84

Business Value Created

83

Ease of IT Administration

83

Quality of Features

80

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

76

TrueDialog Reviews

  • Role: Finance
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Easy to use, great messaging archive

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Fantastic support, they are responsive and helpful

Likeliness to Recommend

7 /10

What differentiates TrueDialog from other similar products?

I don't know enough about other products to say.

What is your favorite aspect of this product?

It does what we need it to do for now cost effectively and the support team is friendly, responsive, and helpful

What do you dislike most about this product?

I don't know much about it outside what we currently use it for. It would be nice if it was easy to group inbound/outbound sms data from conversations together.

What recommendations would you give to someone considering this product?

Engage the support team with questions or if you need help and you'll be taken care of.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Commodity Features

Mikayla I.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Great product

Likeliness to Recommend

10 /10

What differentiates TrueDialog from other similar products?

It is a good way for everyone to see who can make appointments

What is your favorite aspect of this product?

It is quick and easy to use

What do you dislike most about this product?

NA it works as it should

What recommendations would you give to someone considering this product?

Maybe include names of those reaching out if possible

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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