Trellix

Trellix Helix

Composite Score

6.7 /10

CX Score

7.2 /10

11 Reviews Write a Review

Claim Software

What is Trellix Helix?

Elevate & Empower Security Operations.

Company Details

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Trellix Helix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trellix Helix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trellix Helix?

0% Negative

18% Neutral

82% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

Feature Ratings

Average 74

Team Collaboration

Automated Phishing Handling

Management and Sharing of Intelligence

Data Model

Integration with IR Management

Integration Capabilities

Collective Analytics Layer

Case Management

Playbooks/Runbooks and Workflow Builder

Dashboards

Capable of Use Case Development

Vendor Capability Ratings

Average 74

Vendor Support

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Customization

Trellix Helix Reviews

Rachelle V.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

amazing to use

Likeliness to Recommend

5 /10

What differentiates Trellix Helix from other similar products?

not many differences

What is your favorite aspect of this product?

the functionality

What do you dislike most about this product?

not sure .

What recommendations would you give to someone considering this product?

research before you buy

Pros

Trustworthy
Caring
Respectful
Efficient Service

Cons

Vendor's Interest First

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Easy to use, but a bit pricey but worth it.

Likeliness to Recommend

9 /10

Pros

Trustworthy
Fair
Altruistic
Acts with Integrity

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Fantastic product!

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

Cons

Slower Product Innovation
Less Effective Service
Less Caring

Trellix Helix

What is Trellix Helix?

Company Details

Need Assistance?

Awards & Recognition

Trellix Helix Ratings

81 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Trellix Helix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Dashboards Create multiple, custom dashboards tailored to different teams.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Trellix Helix Reviews

Rachelle V.

amazing to use

Likeliness to Recommend

Pros

Cons

Easy to use, but a bit pricey but worth it.

Likeliness to Recommend

Pros

Fantastic product!

Likeliness to Recommend

Pros

Cons

Feature Ratings

Team Collaboration

Automated Phishing Handling

Management and Sharing of Intelligence

Data Model

Integration with IR Management

Integration Capabilities

Collective Analytics Layer

Case Management

Playbooks/Runbooks and Workflow Builder

Dashboards

Capable of Use Case Development

Vendor Capability Ratings

Vendor Support

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Customization