Totango Logo
Totango Logo
Totango, Inc

Totango

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Totango
7.9 /10

What is Totango?

Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

Company Details


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Awards & Recognition

Totango won the following awards in the Customer Success category

Totango Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Totango.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Totango?

0% Negative
6% Neutral
94% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Respectful

Feature Ratings

Average 81

Onboarding Workflow Management

85

Account Health Tracking

84

Onboarding Portal

83

CRM Integration

80

Customer Scorecards

78

Onboarding Collateral Management

77

Reporting and Analytics

76

Surveys and Polling

75

Centralized Note Taking

70

Vendor Capability Ratings

Average 78

Ease of Customization

83

Breadth of Features

79

Vendor Support

79

Usability and Intuitiveness

79

Quality of Features

79

Ease of Implementation

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Ease of IT Administration

77

Business Value Created

76

Totango Reviews

Ivan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program is my first option.

Likeliness to Recommend

10 /10

What differentiates Totango from other similar products?

The mission of Totango Spark is to give a much longer life and stay to the projects that I have with all my clients, since this software has in its multiple functions to provide a pleasant and objective experience to the protagonists of each business, this program increases the credibility of its and as one of its main objectives is to take charge of reducing the mass of work and developing all the financial and accounting steps that are explored in the commercial events of my work department, it is fascinating to see how this program has functionality to safeguard each of the most significant data of the company and the client and proactive.

What is your favorite aspect of this product?

This program is one of the powerful ones that runs in my work area, Totango Spark the first face that all the income that constantly enters my company and my work area see, this program has the technology capable of reducing the workload and correctly understand the correct use that I must give it in my work according to the needs, making the negotiation processes that are born with the most potential clients much more rewarding. I really like Totango Spark for the ease and good presentation of a very simple and intuitive that guides us to have a better performance with the program, this program is my first option.

What do you dislike most about this product?

On the market there are other programs similar to this software, it is true that they do not generate the same results, but they have other functions, the problem is that this program is very expensive and the price is even more expensive than some of these programs on the market, This software is very expensive for the number of options that it offers us, in addition to the fact that it does not present us with a massive change in its updates that let us know that its functions will be expanded in the near future, the high rate of this program bothers us.

What recommendations would you give to someone considering this product?

This program becomes essential when it comes to large income, that is, Totango Spark is one of the best solutions you can have in your area and control the mass of work, since this program was designed for the security and tranquility of the employees. users in complex data projects with your most potential clients, I recommend Totango Spark for the assertiveness that it is to simplify my work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mariana B.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

An amazing system

Likeliness to Recommend

10 /10

What differentiates Totango from other similar products?

Unlike other tools, I can mention that this one is unique as Totango easily organizes the most relevant consumption data. With the ability to create relevant Salesforce reports and filters needed for a specific scope.

What is your favorite aspect of this product?

What excites me most about this tool is that I can bring all my data together in one place and use it to prepare my team to constantly improve our interactions with consumers. Other than that, the user interface is quite easy to use.

What do you dislike most about this product?

Since we started using this tool we haven't found a single defect in the product since it is not complex at all and has a simple interface that several users would agree with.

What recommendations would you give to someone considering this product?

We highly recommend this tool as totango is used by all of our own purchasing service executives and managers, providing weekly updates on consumer collaborations, action resources, feedback, etc.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Anitha R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Best Customer Success Solution in Market!

Likeliness to Recommend

9 /10

What differentiates Totango from other similar products?

Totango provides ability to customize the every workflow automated as well as manual.

What is your favorite aspect of this product?

Totango connects with different technologies without difficulties. it has an amazing customer support which is always helpful. Email campaign can be created easily. Rapid insight forms make data collection very easy i like being able to veiw all of my portfolio on my customized dashboard.

What do you dislike most about this product?

Sometime the same notification appears multiple times, Lack of integration with Microsoft products. if i add new information sometimes i need to refresh the page to see the changes which is bit frustrating in some situations.

What recommendations would you give to someone considering this product?

Totango is being used by all our customer facing executives and managers for filling weekly updates on customer interactions , Action items and feedback, we highly recommend this tool.

Pros

  • Reliable
  • Effective Service
  • Client Friendly Policies
  • Helps Innovate

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