Toast Inc.

Toast POS

Composite Score

8.1 /10

CX Score

8.2 /10

16 Reviews Write a Review

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What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details

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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

13 Top Rated Features

2023

Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Capabilities

Multiple Venue Property Concept Support

Workforce Management

PCI Compliance

Integrations

Check Settlement Types

Advanced Reporting Analytics

Payment Processing

Advanced Compliance & Statutory

Kitchen Course Management

Inventory Recipe Management

Vendor Capability Ratings

Average 83

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Toast POS Reviews

Dianna M.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Takes some training but worth it for the features

Likeliness to Recommend

9 /10

What differentiates Toast POS from other similar products?

It implements features for the front of the house and the back of the house which helps you run your business more efficiently. It keeps track of inventory, stock levels on a running basis, and you can enter waste so you have a more accurate stock level at all times. You are able to run reports based on what information you are trying to track. Without being in the restaurant you can see stock levels of food to plan specials. The mobile features really make this system worth it. You can run your business from any where.

What is your favorite aspect of this product?

The mobile capabilities are my favorite because you are not tied to one location or constantly trying to get in touch with a busy restaurant to run numbers or to do orders. I am able to do 95% of food ordering away from the restaurant because of the mobile capabilities.

What do you dislike most about this product?

I dislike the amount of time it took ti implement the system. There was a lot of hands on training and reprogramming resulting in even longer days than usual.

What recommendations would you give to someone considering this product?

Be aware of the amount of training you will need to fully use the product. other than initial implementation this is a great POS system. It has really streamlined our operations and made our restaurants more efficient.

Pros

Trustworthy
Respectful
Altruistic
Reliable

Cons

Under Delivered

Catie H.

Role: Finance
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Very easy to use and affordable!

Likeliness to Recommend

8 /10

What differentiates Toast POS from other similar products?

The customer service and initial setup of Toast. Very friendly and knowledgeable.

What is your favorite aspect of this product?

This product is very user friendly and easy to train new employees on.

What do you dislike most about this product?

It's always a process when changing to a new vendor and system, but overall I don't have anything negative to report.

What recommendations would you give to someone considering this product?

This product is very user friendly and can be customized to your needs. The product is very affordable and user-friendly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charles G.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Incredible product for an extremely good price!

Likeliness to Recommend

8 /10

What differentiates Toast POS from other similar products?

We are able to make changes and customization quicker and remotely. The new reporting and analytics are very helpful

What is your favorite aspect of this product?

Ability to add/ edit menu items and buttons remotely

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

There are a lot of ways to approach implementation and cost. Have the vendor representative review the different options and price comparisons. Also, the financing options are fantastic and make it an incredibly attractive product

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Toast POS

What is Toast POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Toast POS Ratings

93 Likeliness to Recommend

2 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Toast POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Toast POS Reviews

Dianna M.

Takes some training but worth it for the features

Likeliness to Recommend

Pros

Cons

Catie H.

Very easy to use and affordable!

Likeliness to Recommend

Pros

Charles G.

Incredible product for an extremely good price!

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Capabilities

Multiple Venue Property Concept Support

Workforce Management

PCI Compliance

Integrations

Check Settlement Types

Advanced Reporting Analytics

Payment Processing

Advanced Compliance & Statutory

Kitchen Course Management

Inventory Recipe Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support