Toast Inc.

Toast POS

Composite Score

7.9 /10

CX Score

8.0 /10

18 Reviews Write a Review

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What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details

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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

13 Top Rated Features

2023

Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

100

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 76%
Conflict Resolution:: 90%
Strategy & Innovation:: 100%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Data extraction

100

Mobile Payments

100

Role-Based Access

100

Mobile Capabilities

Integrations

Workforce Management

Multiple Venue Property Concept Support

PCI Compliance

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Toast POS Reviews

Aidan F.

Role: Consultant
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Mobile POS and terminals are great, payment quick

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

The fact that it has its own payment platform rather than a third party which is already integrated is key.

What is your favorite aspect of this product?

The mobile terminals for ordering and payment as well as payment integration not using a third party

What do you dislike most about this product?

Sometimes needs restarting if terminals aren't syncing.

What recommendations would you give to someone considering this product?

Speak to the support team thoroughly to get a proper understanding of the capabilities and limits of the product during setup.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Alfredo S.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Super easy to use and understand.

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

The portability on some of their systems.

What is your favorite aspect of this product?

The ease of use on the machines.

What do you dislike most about this product?

Sometimes it would lag but not all of the time.

What recommendations would you give to someone considering this product?

Try it out, it's a fun product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Masaru T.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Innovation and real world experience.

Likeliness to Recommend

8 /10

What differentiates Toast POS from other similar products?

They are first to work with 3rd parties and if the 3rd party does a great job, they work hand in hand on functionality and integration.

What is your favorite aspect of this product?

They are first to try new things and work with people who actually work in the industry.

What do you dislike most about this product?

Over promise and under deliver some times. And aggressive sales and then limited follow through.

What recommendations would you give to someone considering this product?

Basic product is great but have a persistent team for support and implementation of new features.

Pros

Helps Innovate
Respectful
Continually Improving Product
Acts with Integrity

Cons

Less Effective Service
Under Delivered
Less Efficient Service

Toast POS

What is Toast POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Toast POS Ratings

94 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Toast POS?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data extraction Data can be exrtacted from the solution for BI

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Role-Based Access Solution provides administrators with the ability to control access and create user reviews

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Toast POS Reviews

Aidan F.

Mobile POS and terminals are great, payment quick

Likeliness to Recommend

Pros

Alfredo S.

Super easy to use and understand.

Likeliness to Recommend

Pros

Masaru T.

Innovation and real world experience.

Likeliness to Recommend

Pros

Cons

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1
Since last award

3
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Feature Ratings

Data extraction

Mobile Payments

Role-Based Access

Mobile Capabilities

Integrations

Workforce Management

Multiple Venue Property Concept Support

PCI Compliance

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support