Tines Security Services Ltd

Tines

Composite Score

8.0 /10

CX Score

8.3 /10

18 Reviews Write a Review

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What is Tines?

Tines is an automation platform designed to allow anyone to connect their technology stack and automate any repetitive manual task, regardless of complexity. No integrations, apps, plugins, or custom code required.

Company Details

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Awards & Recognition

Tines won the following awards in the Security Orchestration, Automation, and Response category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

12 Top Rated Features

2022

Tines Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tines.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

88 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tines?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Capable of Use Case Development

Feedback Loop

Orchestrate & Automate

Team Collaboration

Integration Capabilities

Playbooks/Runbooks and Workflow Builder

Automated Phishing Handling

Integration with IR Management

Data Model

Collective Analytics Layer

Management and Sharing of Intelligence

Vendor Capability Ratings

Average 85

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Tines Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Excellent product! Excels at what a SOAR should do

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Niall H.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Ease of use & integration!

Likeliness to Recommend

10 /10

What differentiates Tines from other similar products?

Compared with other products in the marketplace that provide somewhat similar functionality Tines allows users to automate any task really easily. This is achieved through the shear ease of use of the product - it's super easy to automate tasks to match whatever workflow you wish! Additionally a major differentiator is the ease of integration to other tools in the stack, there's nothing we've found that we can't integrate to! The support system developed has been superb too - with a really responsive, fast and helpful response to any support issues or best practice queries we've had!

What is your favorite aspect of this product?

Tines provides a tool that is extremely easy to use and to integrate across a large range of other tools. The best aspect of using the product to date has been the speed of innovation and support. In working with the account management team any issues or best practice queries have been answered super quickly, and they've assisted us along in developing out the best way to build an automation. If a new feature in the product is needed it's great to see this taken on board as an idea and released to the product soon after.

What do you dislike most about this product?

While tines is easy to use there is still an onboarding aspect and new members of the team need to get up to speed on the product and how to use it. In this regard there needs to be more tutorials and training material for new members of teams to start getting used to the capabilities of the product.

What recommendations would you give to someone considering this product?

Start by identifying important automation stories, and then get building in Tines! Build a minimum viable experience first off and then iterate through for edge cases and use cases.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Incredibly useful software to automate everything

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tines

What is Tines?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Tines Ratings

94 Likeliness to Recommend

88 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Tines?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Feedback Loop Leverage the feedback loop to enable faster, more accurate actions as you anticipate and thwart a threat actor’s next move.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Tines Reviews

Excellent product! Excels at what a SOAR should do

Likeliness to Recommend

Pros

Niall H.

Ease of use & integration!

Likeliness to Recommend

Pros

Incredibly useful software to automate everything

Likeliness to Recommend

Pros

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Feature Ratings

Capable of Use Case Development

Feedback Loop

Orchestrate & Automate

Team Collaboration

Integration Capabilities

Playbooks/Runbooks and Workflow Builder

Automated Phishing Handling

Integration with IR Management

Data Model

Collective Analytics Layer

Management and Sharing of Intelligence

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training