ThreatLocker

What differentiates ThreatLocker from other similar products?

The vendor interactions from sales to support are always great and they are all willing to help. Support always goes above and beyond to help resolve issues or implement changes.

What is your favorite aspect of this product?

It takes a different approach to protecting systems by not allowing anything that hasn't been trusted to not execute. So, instead of letting something run and watching for malicious behavior, it never runs to begin with. It also keeps end users from installing applications on business computers that they shouldn't be.

What do you dislike most about this product?

It is a workflow change for most users including the IT Team. If you are used to (and most people are) installing and running whatever you want, it takes a while to get used to ThreatLocker and going through the whitelisting process. Some folks might get frustrated at first, but they will get used to it. Initial customization can take a bit especially if you have a lot of clients you are using it with, but ThreatLocker has team members to help you through the process.

What recommendations would you give to someone considering this product?

Depending on your org size, have a champion available daily to work with the tool and the Sales/Solutions Engineers to do the initial configuration and implementation. It does need care and feeding on a regular basis to keep up with changes, especially if you are managing more than one client with it. It does settle down and the daily requirements will become less. The Cyber Hero Management Service is great to use as well.

What differentiates ThreatLocker from other similar products?

The ability to ringfence certain items from performing certain tasks was the reason we purchased Threatlocker and remains a saving grace. Even if clients are not willing to move to a complete zero-trust platform, enforcing ringfencing policies over shell tools and our RMM allows me a great nights sleep.

What is your favorite aspect of this product?

The best thing Threatlocker offers is their support. Every support tech is willing to work through your issue and are timely. Cyber Heroes rock!

What do you dislike most about this product?

It can be tough getting every needed program to a non noisy level of protection. You will need to know more about your environment or your clients environment and how every application that runs executes. etc. It is a learning experience for sure, but hey if you don't l;ike learning, why are you in tech?

What recommendations would you give to someone considering this product?

Depending on your org size, be prepared to have a body available to champion the tool. It needs a dedicated hand who really cares about its success.

What differentiates ThreatLocker from other similar products?

The Support is second to none. They never push the blame and always eager to help you. They always offer to go above and beyond to assist you with your questions.

What is your favorite aspect of this product?

Once its setup its very easy to manage. If it blocks and application client gets a popup and that logs a ticket to our helpdesk staff to review and approve the request. They can easily approve it allowing the application to work.

What do you dislike most about this product?

The setup can be a bit much to get all the policies built and fine tuned. But there support is great at working with you to get it done and done right.

What recommendations would you give to someone considering this product?

In a age where Zero trust is becoming the normal, ThreatLocker is great. It locks down the computers to permit exactly what you want to run and nothing else.