Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.3 /10

22 Reviews Write a Review

Claim Software

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

87 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

9% Negative

0% Neutral

91% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 85

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

David C.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Allows texting from your desktop. Perfect.

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

Ease of use

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Go for it immediately

Pros

Respectful
Efficient Service
Effective Service

Cons

Less Caring
Wastes Time

Karen C.

Role: Operations
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2022

Love how easy it is to communicate and use!

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

It is easy to use, cost-effective, you can use templates, and scheduled texts! Makes your life easier!

What is your favorite aspect of this product?

The templates and scheduled texts! Saves me time!

What do you dislike most about this product?

Nothing - everything is easy to use and effective

What recommendations would you give to someone considering this product?

Use the templates!! Save people's contact info! And use the scheduled texts!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Philip M.

Role: C-Level
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product but like everything has its kinks.

Likeliness to Recommend

6 /10

What differentiates Textmagic from other similar products?

It all seems the same to me

What is your favorite aspect of this product?

The ease of use for me and the access to information

What do you dislike most about this product?

The price and the configuration

What recommendations would you give to someone considering this product?

Search around before jumping into a decision

Pros

Enables Productivity
Efficient Service
Caring
Respectful

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

88 Likeliness to Recommend

87 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

David C.

Allows texting from your desktop. Perfect.

Likeliness to Recommend

Pros

Cons

Karen C.

Love how easy it is to communicate and use!

Likeliness to Recommend

Pros

Philip M.

Great product but like everything has its kinks.

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support