Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.3 /10

22 Reviews Write a Review

Claim Software

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

87 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

9% Negative

0% Neutral

91% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 85

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

Xavier V.

Role: C-Level
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Professional 2-way SMS marketing & mass texting

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

While many of the alternative offer only outgoing message features, TextMagic allows recipients to respond and the email in stored in it's simple to use interface. The history of the conversations can be retrieved and sorted by contacts which is amazing.

What is your favorite aspect of this product?

Without hesitation, the branded SMS campaigns are exceptional when to comes to showcasing your brand: the Custom Sender ID is perfect for achieving this.

What do you dislike most about this product?

The pricing is a little high. Additionally, I could not segment customers via the CRM.

What recommendations would you give to someone considering this product?

Creating an SMS campaign and sending it to your contact list, from your browser, has never been so easy thanks to TextMagic. I recommend to any business looking for a professional text messaging solutions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Isabelle C.

Role: C-Level
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

The Perfect 3rd Party SMS API Integration

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

We loved TextMagic from the first day, because we could easily integrate it to our website e-commerce stores and make promotions available to our customers, after their purchases enabling for an enhanced upsell strategy.

What is your favorite aspect of this product?

The virtual numbers are really cool in a way that it did not limit us to just one phone number and one location. Delivery rates are also great from the system side, which further offers reports when messages are not delivered.

What do you dislike most about this product?

TextMagic does offer some extra credits upon recharges. I would appreciate if they could offer these perks in different contexts, rather than just through recharges.

What recommendations would you give to someone considering this product?

Sending bulk SMS from a secure cloud platform from your PC has never been so easy thanks to TextMagic. I strongly recommend for businesses on any size and industry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Trisha D.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Getting a Professional Image With TextMagic

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

TextMagic has a feature that allows us to send SMS, with the name of our company as sender ID. This instantly gave our business an added credibility, at a time where emails are landing more and more in the spam folder. We were also able to clean our customer lists and update phone numbers, for phone numbers with 3 or more undelivered SMS. This helped optimize our communication strategy.

What is your favorite aspect of this product?

The Email to SMS feature really amazed me. The fact that we could send SMS from an emailing system and receiving replies there, was perfect for further management via our CRM. Their SMS reports are also perfect, for business meeting and evaluation.

What do you dislike most about this product?

Customer support takes some times to respond. I believe that this is a point, in my personal opinion, where they can improve.

What recommendations would you give to someone considering this product?

Overall, I find TextMagic not only useful as an SMS provider, but also versatile, with numerous useful functionalities. For all these reasons, I recommend to any business looking to improve and consolidate their brand image, even if it means paying twice the amount for an SMS. It is definitely worth it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

88 Likeliness to Recommend

87 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

Xavier V.

Professional 2-way SMS marketing & mass texting

Likeliness to Recommend

Pros

Isabelle C.

The Perfect 3rd Party SMS API Integration

Likeliness to Recommend

Pros

Trisha D.

Getting a Professional Image With TextMagic

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support