Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.3 /10

22 Reviews Write a Review

Claim Software

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

87 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

9% Negative

0% Neutral

91% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 85

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

Erick S.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

It helped us increase sales in our small business

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

When we started looking for a texting solution, text magic was very simple to use, its cost per text was lower than other options and it had all the features we needed to contact customers as well as to schedule the messages and save predetermined messages. I would say that other sites looked "fancier" than TextMagics but at the end it made it more complicated, I personally as a 42 year old guy appreciated the simpleness of the tool. O as well I liked the pay as you go or how I used it and that we did not need to get into any plans

What is your favorite aspect of this product?

The fact that it tells me exactly what cost will I have when we do the text blast, the easiness of creating the blasts, the ease of getting the contacts with a CSV file.

What do you dislike most about this product?

I wish it was easier to link to my website and get the contacts automatically, as well it would be great to segregate the contacts, it takes for ever to select who I'm sending the blast too depending on who has bought what or what type of services they are interested in.

What recommendations would you give to someone considering this product?

Constant contact with your client is crucial to build a relationship as well as to increase sell's Text Magic has been one of the many tools that we use to do this very effectively and within a reasonable cost vs reward

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John M.

Role: Finance
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to set up, implement, and save time with!

Likeliness to Recommend

8 /10

What differentiates Textmagic from other similar products?

Easy to use interface. The dashboard is of a high quality, and the CSV import feature is incredibly useful.

What is your favorite aspect of this product?

The way in which you can jump between talking to different customers who have been messaged saves a lot of time. Allows many text based customer support chats to be operated from a computer instead of a mobile.

What do you dislike most about this product?

There doesn't seem to be a massive amount of customisability outside of the features offered.

What recommendations would you give to someone considering this product?

Make sure that you have the ability to export your customer mobile numbers to a CSV format, as this will save a lot of time when importing contacts.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Under Delivered
Less Friendly Negotiation

Dinesh M.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

My review based on my experience on the this prod.

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

Creativity and user friendly

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Not at the moment

What recommendations would you give to someone considering this product?

Applications fast

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Client's Interest First

Cons

Less Productive
Less Effective Service
Less Respectful

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

88 Likeliness to Recommend

87 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

Erick S.

It helped us increase sales in our small business

Likeliness to Recommend

Pros

John M.

Easy to set up, implement, and save time with!

Likeliness to Recommend

Pros

Cons

Dinesh M.

My review based on my experience on the this prod.

Likeliness to Recommend

Pros

Cons

1
Since last award

2
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support