Textmagic Logo
Textmagic Logo
Textmagic Ltd.

Textmagic

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Textmagic
7.3 /10

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details


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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

87 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

9% Negative
0% Neutral
91% Positive

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Text Messaging

89

Scheduled Messaging

89

Opt-in

87

Marketing Analytics

86

Communication Archive

86

Mobile Marketing Management

84

Social Media Marketing Management

80

Application Integration

80

Surveys Feedback

79

Loyalty Promotions Management

79

Mobile Payments

76

Vendor Capability Ratings

Average 82

Ease of IT Administration

88

Ease of Data Integration

86

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Ease of Customization

81

Usability and Intuitiveness

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Textmagic Reviews

Soonitee R.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Scheduling SMS campaigns & free verification tools

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

TextMagic is not the the average SMS providers for mass SMS. Its dashboard had the ability of letting you schedule your whole campaign right from your browser (Opera, Chrome, etc.), and have some unique sets of tools: carrier lookup, SMS length calculator, online invoice generator, and the list goes one with useful, yet simple but free tools.

What is your favorite aspect of this product?

I love that we are able to customize our sender ID to match our brand, giving our campaign a professional look, as well as a branded outreach. The scheduling option has won my heart, for it allowed me to write multiple campaign texts far in advance, saving a lot of time, when it comes to sending these campaign and reminders multiple times during the day.

What do you dislike most about this product?

The need to purchase a dedicated phone number to be able to receive SMS is a little annoying. The phone number should be included, or at least 1 phone number, for any businesses using TextMagic paid services.

What recommendations would you give to someone considering this product?

TextMagic does have mobile capabilities, with the availability of its iOS and Android application. You will definitely save a lot of time, if sending regular but numerous SMS forms part of your business activities or organizational processes. It's worth giving a try and adopting. Highly reliable global SMS services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Integrate SMS to your infrastructure via REST API

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

While generating an API key with other providers require a manual intervention by customer support, with TextMagic, an API key can be generated right away from the dashboard. What's even more amazing is that TextMagic provides a sandbox, for proper testing and clear documentations of API commands.

What is your favorite aspect of this product?

I love the callback URL features, where delivery notifications can be sent automatically to your desired destination. I also find amazing, for less advanced IT users, the ability to send SMS via emails, in bulk, without any coding knowledge required. Integration is so easy also via Zapier, which gave us access to our most used apps like Gmail and MailChimp.

What do you dislike most about this product?

TextMagic rarely offers promotions or discounts. Also messages sent but not delivered are charged as same.

What recommendations would you give to someone considering this product?

If you are looking to optimize the communications of your business or at the workplace, TextMagic will definitely help you achieve this goal, for the fee of an SMS for each message sent. While it might not be the most cost effective solution, it will definitely improve your business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Sending important board meeting communiqué via SMS

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

We have been using TextMagic for the past 8 years and I must say that it has proven to be a tools to optimize communication. Generally, after our board meetings, we send our notes of meeting as well as a communiqué. However, we noticed that the open rate for these was very low. With TextMagic, we were able to send these via a link, send by SMS to all of our members. This optimized our reach, making sure also that our important messages are communicated timely. Best of all, we were able to have a record for this via the TextMagic online CRM SMS platform.

What is your favorite aspect of this product?

I really appreciated that we could copy-paste our phone numbers for our contacts from an spreadsheet and have them imported in bulk into the TextMagic account.

What do you dislike most about this product?

While we do love the custom sender ID feature, having a new custom sender ID cost a fee, and I find this abusing. It should be free for existing clients in my opinion.

What recommendations would you give to someone considering this product?

I have never ever had a downtime with TextMagic, and for the years that I have been using their services, I can confirm that they are a trusted and reputable company. I recommend that your check their website and request a free trial. I am sure you'll love it and adopt it for a very long time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing