Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.3 /10

22 Reviews Write a Review

Claim Software

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

87 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

9% Negative

0% Neutral

91% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 85

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

Mary C.

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Does the job, basic interface

Likeliness to Recommend

8 /10

What differentiates Textmagic from other similar products?

I have not used other texting softwares to be able to compare.

What is your favorite aspect of this product?

TextMagic allowed me to keep various contact lists organized and I was able to respond to clients in real time from the browser to their phones in order to support the clients we served at our non profit.

What do you dislike most about this product?

The interface seemed clunky but for what we were trying to accomplish, which was pretty simple, we didn't need too much more.

What recommendations would you give to someone considering this product?

I would recommend keeping your messaging concise and your contact lists updated.

Pros

Performance Enhancing
Reliable
Enables Productivity
Unique Features

Tania C.

Role: Industry Specific Role
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Really excellent and useful product

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

It was the first one that I used and it suited my purposes very well.

What is your favorite aspect of this product?

The ability to make life easier.

What do you dislike most about this product?

I did not find anything lacking.

What recommendations would you give to someone considering this product?

Enjoy it - it can do so much, as well as sending texts.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Dezzy L.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

It is a reasonable solution for SMS marketing .

Likeliness to Recommend

9 /10

What differentiates Textmagic from other similar products?

I feel the top feature is simplicity. It’s straightforward to set up and customize. You’ll then simply forget about it and it works. If you do need to come and build a change there’s no struggle to relearn however you did it before. However, it is also fast, effective, low price, and smart client service. Text messages may be used to provide notifications, alerts, reminders, and promotional messages. You’ll transfer contact lists and send messages to customers, employees, stakeholders, and even members of the overall public who are concerned with promotional activities. Provides an SMS gateway API to act with websites and incorporate text mes

What is your favorite aspect of this product?

TextMagic is often accessed from any mobile device via android or apple application and this makes it very easy for our outreach team on the field to fill in the contact details almost instantly. The evaluation is decent for such an integral service. I prefer that the interface is precisely constant whether using the service in a browser or the app. I conjointly just like the skills to save lots of contacts and to make “templates” that re-use fields from the contact record, and future planning of messages to send at a later date & time.

What do you dislike most about this product?

The client is charged constantly for a delivered message and additionally for undelivered ones. I feel that there ought to be a rebate for the latter, for the service to be profitable to the user.

What recommendations would you give to someone considering this product?

The templates are simple, you’ll produce your own and send them quickly as customers use their phones all the time nice and smooth. Recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

88 Likeliness to Recommend

87 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

Mary C.

Does the job, basic interface

Likeliness to Recommend

Pros

Tania C.

Really excellent and useful product

Likeliness to Recommend

Pros

Dezzy L.

It is a reasonable solution for SMS marketing .

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Communication Archive

Mobile Marketing Management

Social Media Marketing Management

Application Integration

Surveys Feedback

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support