Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.4 /10

24 Reviews Write a Review

Claim Software

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

8% Negative

0% Neutral

92% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Text Messaging

Scheduled Messaging

Marketing Analytics

Opt-in

Communication Archive

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

Priyanka Y.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Simple Way to Stay in Touch with Customers

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

Textmagic stands out because it’s easy to use, even for people with no technical skills. It ensures your messages get delivered reliably and offers great customer support. It also helps businesses follow important rules for sending bulk messages, especially in places like the U.S. Textmagic works well with other tools like CRM systems and online stores, making it a flexible choice for various business needs.

What is your favorite aspect of this product?

My favorite thing about Textmagic is how easy it is to use, even if you don’t have technical skills. You can quickly set up and manage SMS campaigns without much hassle. The platform is also really reliable, with messages getting delivered consistently. Another big plus is their customer support, which is fast and helpful when you need assistance.

What do you dislike most about this product?

One thing I don’t like about Textmagic is that it’s missing some advanced features, like in-depth analytics or custom automation options. The reporting tools can feel basic if you need a lot of details.

What recommendations would you give to someone considering this product?

If you’re thinking about using Textmagic, I recommend it for its ease of use and reliability. It’s perfect for small to medium businesses because it’s simple to set up and doesn’t require any technical skills. You can count on your messages being delivered quickly and consistently. The customer support is also great, offering fast help when needed. Plus, it works well with other tools, so it can grow with your business. If you’re looking for a straightforward and trustworthy SMS solution, Textmagic is a solid choice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarahi R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Textmagic from other similar products?

Reliable global reach, wide coverage

What is your favorite aspect of this product?

Is its two messaging capability

What do you dislike most about this product?

Pricing structure particularly for bussinesses with high volume messaging needs

What recommendations would you give to someone considering this product?

Evaluate your messaging needs, start with the free trial

Pros

Performance Enhancing
Enables Productivity
Unique Features
Security Protects

Mary C.

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Does the job, basic interface

Likeliness to Recommend

8 /10

What differentiates Textmagic from other similar products?

I have not used other texting softwares to be able to compare.

What is your favorite aspect of this product?

TextMagic allowed me to keep various contact lists organized and I was able to respond to clients in real time from the browser to their phones in order to support the clients we served at our non profit.

What do you dislike most about this product?

The interface seemed clunky but for what we were trying to accomplish, which was pretty simple, we didn't need too much more.

What recommendations would you give to someone considering this product?

I would recommend keeping your messaging concise and your contact lists updated.

Pros

Performance Enhancing
Reliable
Enables Productivity
Unique Features

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

89 Likeliness to Recommend

1 Since last award

89 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Opt-in Provides an opt-in option for potential subscribers.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

Priyanka Y.

Simple Way to Stay in Touch with Customers

Likeliness to Recommend

Pros

Sarahi R.

Easy to use

Likeliness to Recommend

Pros

Mary C.

Does the job, basic interface

Likeliness to Recommend

Pros

1
Since last award

3
Since last award

4
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Marketing Analytics

Opt-in

Communication Archive

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support