Textedly Logo
Textedly Logo
Textedly

Textedly

Composite Score
7.0 /10
CX Score
7.0 /10
Category
Textedly
7.0 /10

What is Textedly?

Textedly is a text message marketing (SMS) platform that increase revenue and mass communication using automated, bulk texting services. SMS marketing allows you to send mobile text messages for marketing alerts, sales events, coupons, discounts, announcements, notifications, and more. Textedly makes communicating with your contacts easy and efficient.

Company Details


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Textedly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textedly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textedly?

0% Negative
12% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 79

Scheduled Messaging

91

Communication Archive

87

Marketing Analytics

86

Mobile Marketing Management

82

Text Messaging

81

Application Integration

77

Mobile Payments

75

Opt-in

75

Social Media Marketing Management

75

Surveys Feedback

70

Loyalty Promotions Management

69

Vendor Capability Ratings

Average 77

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

79

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Business Value Created

77

Vendor Support

75

Ease of Customization

74

Breadth of Features

73

Availability and Quality of Training

69

Ease of Data Integration

69

Textedly Reviews

Emily S.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Exactly what we were looking for!

Likeliness to Recommend

10 /10

What differentiates Textedly from other similar products?

Ease of use and ability to respond on my mobile device. Also, the process of onboarding was personable and easy.

What is your favorite aspect of this product?

Our favorite thing is being able to readily respond to customers and send messages.

What do you dislike most about this product?

Would prefer an app-type integration to respond to messages on a mobile device

What recommendations would you give to someone considering this product?

Explore all of the features and see how they fit your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Angelika E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Simple to use and excellent value for price!

Likeliness to Recommend

9 /10

What differentiates Textedly from other similar products?

Our biggest issue is reaching out to our customers. We can now contact those we would have overlooked if we had only used social networks or email marketing. I like how we can establish multiple categories for our customers and tailor what we deliver to them. It was quite simple to establish, and we can import our contacts list from another site. I appreciate how simple it is to utilize. It was quite beneficial to be allowed to try out marketing without subscribing to the plan. Things felt open and honest.

What is your favorite aspect of this product?

It is quite simple to utilize and helps us to accomplish our objectives. Textedly, in my opinion, provided all of the capabilities I wanted. However, one of their finest aspects is their customer support staff! They are outstanding. I trust in speaking with my dollars; thus, I support their friendly, efficient, and competent client service employees! It's difficult to identify only a few advantages for Textedly. Great value and ease of usage and a straightforward user interface. Better text points than the competitors, and so forth. I like how economical it is, and how many integrations it offers. Text scheduling is also simple!

What do you dislike most about this product?

The one thing I don't like is that looking for categories or groups can occasionally bring up contacts who aren't in such categories based on which characters are identical in the organization or the user's name. I hope we can communicate to numerous tags at the same time. My membership limits the number of words I can use, which finds it challenging to obtain my whole content. An image also requires much more sentences than a typical paragraph.

What recommendations would you give to someone considering this product?

Textedly is a great option if you're searching for a simple texting solution. They also provide a trial version. They are indeed an excellent deal and give excellent service.

Pros

  • Reliable
  • Respectful
  • Altruistic
  • Client's Interest First

Gabor Aviana G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use and excellent client care

Likeliness to Recommend

8 /10

What differentiates Textedly from other similar products?

It is highly user-friendly! Whenever I've required support or guidance, the client care staff has consistently been quite rapid in their responsiveness. This is a solution I would suggest to other company owners!

What is your favorite aspect of this product?

We addressed the challenge of communicating with our customers in actual time, which has allowed us to be more efficient in our marketing initiatives. We have seen an increase in sales as a result of employing this product.

What do you dislike most about this product?

I hope it was somehow easier to obtain a 5- or 6-digit phone number for clients to SMS. However, I realize that it is not a texting problem. It'd also be wonderful to be permitted to erase contacts as if the messaging plans were a little less expensive.

What recommendations would you give to someone considering this product?

I strongly recommend utilizing the program! This is a highly user-friendly site with excellent customer care whenever you experience problems or get a query!

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Client Friendly Policies