Textedly Customer Reviews 2024

Textedly

Composite Score

7.0 /10

CX Score

7.0 /10

10 Reviews Write a Review

Claim Software

What is Textedly?

Textedly is a text message marketing (SMS) platform that increase revenue and mass communication using automated, bulk texting services. SMS marketing allows you to send mobile text messages for marketing alerts, sales events, coupons, discounts, announcements, notifications, and more. Textedly makes communicating with your contacts easy and efficient.

Company Details

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Textedly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textedly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textedly?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 79

Scheduled Messaging

Communication Archive

Marketing Analytics

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Opt-in

Social Media Marketing Management

Surveys Feedback

Loyalty Promotions Management

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Textedly Reviews

Jamie H.

Role: Human Resources
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Love the preset messages you can schedule

Likeliness to Recommend

10 /10

What differentiates Textedly from other similar products?

Ease for scheduling messages and blast capabilities

What is your favorite aspect of this product?

Scheduling ahead

What do you dislike most about this product?

Reports- Unable to run reports for current/undeliverables

What recommendations would you give to someone considering this product?

Great for large communication via text b/c everyone is always phone in hand

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Guy D.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

I enjoy my experience with Textedly

Likeliness to Recommend

9 /10

What differentiates Textedly from other similar products?

Good functionality

What is your favorite aspect of this product?

User Friendly

What do you dislike most about this product?

Hidden fees

What recommendations would you give to someone considering this product?

It works. Try it.

Pros

Helps Innovate
Security Protects
Continually Improving Product
Reliable

Cons

Less Efficient Service
Less Generous
Less Transparent

Marcia B.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great value and easy to use!

Likeliness to Recommend

10 /10

What differentiates Textedly from other similar products?

After doing much research, Textedly was definitely found to be the least expensive product that offered what we wanted, and it delivered perfectly!

What is your favorite aspect of this product?

Texting gives us the ability to reach all of my members on an immediate basis. The fact that I can easily type a text on my laptop rather than phone is very valuable.

What do you dislike most about this product?

Only that I had to give it up when we subscribed to a new member management system that has similar abilities.

What recommendations would you give to someone considering this product?

This will be one of the best decisions you make...the younger generation responds so much better to texting than emails, and your response/open rate will increase tenfold!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Textedly

What is Textedly?

Company Details

Need Assistance?

Textedly Ratings

91 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Textedly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Textedly Reviews

Jamie H.

Love the preset messages you can schedule

Likeliness to Recommend

Pros

Guy D.

I enjoy my experience with Textedly

Likeliness to Recommend

Pros

Cons

Marcia B.

Great value and easy to use!

Likeliness to Recommend

Pros

Feature Ratings

Scheduled Messaging

Communication Archive

Marketing Analytics

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Opt-in

Social Media Marketing Management

Surveys Feedback

Loyalty Promotions Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration