Text-Em-All LLC

Text-Em-All

Composite Score

7.5 /10

CX Score

7.6 /10

14 Reviews Write a Review

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What is Text-Em-All?

Text-Em-All is a mass messaging platform that delivers personalized, informational, and emergency messages to large groups. With Text-Em-All, send personalized, informational, and emergency text messages (and calls) fast — whether they're going to five people or 50,000. We loathe spam and don't allow political, fundraising, sales, or promotional/marketing messages.

Company Details

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Text-Em-All Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Text-Em-All.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

85 Plan to Renew

5
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Text-Em-All?

7% Negative

0% Neutral

93% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Feature Ratings

Average 86

Text Messaging

Surveys Feedback

Scheduled Messaging

Application Integration

Opt-in

Communication Archive

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Text-Em-All Reviews

Donna S.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Love Text-Em-All, have been a customer 11+ years

Likeliness to Recommend

10 /10

What differentiates Text-Em-All from other similar products?

Easy to use, priced well,

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

Can't think of anything!

What recommendations would you give to someone considering this product?

You have nothing to lose, try it!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Brenda E.

Role: C-Level
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy and Reliable

Likeliness to Recommend

10 /10

What differentiates Text-Em-All from other similar products?

I have been using Text-Em-All for so many years, that I don't know of any other companies.

What is your favorite aspect of this product?

My favorite part of the app is that it's easy to jump right in and get my message set up.

What do you dislike most about this product?

I do wish I could send out longer texts.

What recommendations would you give to someone considering this product?

Go for it! You won't be disappointed.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Text-Em-All

What is Text-Em-All?

Company Details

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Awards & Recognition

Text-Em-All Ratings

88 Likeliness to Recommend

2 Since last award

85 Plan to Renew

5 Since last award

86 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Text-Em-All?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Opt-in Provides an opt-in option for potential subscribers.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Text-Em-All Reviews

Donna S.

Love Text-Em-All, have been a customer 11+ years

Likeliness to Recommend

Pros

Brenda E.

Easy and Reliable

Likeliness to Recommend

Pros

2
Since last award

5
Since last award

4
Since last award

Feature Ratings

Text Messaging

Surveys Feedback

Scheduled Messaging

Application Integration

Opt-in

Communication Archive

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training