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What is Telnyx?
Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 81%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 83%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Telnyx?
Pros
- Trustworthy
- Respectful
- Transparent
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Code Libraries
MMS API
Cloud Integration
WebRTC-based Calling
Online Cloud Platform
Communication APIs
Software Development Kit
Integration APIs
Drag and Drop User Interface
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Telnyx Reviews
Favour J.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
A reliable and flexible communication solutions!
Likeliness to Recommend
What differentiates Telnyx from other similar products?
What differentiates Telnyx from other similar products is its unique set of features and benefits. Firstly, Telnyx offers global coverage, which ensures that customers can easily connect with their clients and partners across the globe. Secondly, Telnyx provides reliable and scalable communications solutions, ensuring that businesses can rely on Telnyx for their mission-critical communications needs. Finally, Telnyx offers flexible pricing options, including pay-as-you-go and volume-based pricing, making it affordable for businesses of all sizes. These features help differentiates it from other similar products in the market.
What is your favorite aspect of this product?
My favorite aspect of Telnyx is its reliable and flexible communication services. Telnyx provides a wide range of communication solutions that are easy to use and integrate with our existing systems. For example, their API documentation is comprehensive and easy to follow, allowing us to quickly integrate their services into our applications.
What do you dislike most about this product?
There are a few things that I dislike most about Telnyx. Firstly, their customer service can be quite slow and unresponsive at times. For example, when we had an issue with our account, it took several attempts to get a response. Also, their billing system is quite confusing and has resulted in overcharges on multiple occasions, although it was resolved. Finally, we have also experienced some technical difficulties with their platform, which has caused disruptions to our business operations.
What recommendations would you give to someone considering this product?
If anyone is considering this product, I highly recommend it. Telnyx offers a wide range of features and benefits that make it a great choice for businesses. Some of the key features include real-time call control, global coverage, and carrier-grade voice quality. It offers a variety of APIs and SDKs that make it easy to integrate with other systems and applications. The benefits of using this product include cost savings, improved call quality, and increased flexibility. In all, Telnyx is a reliable, feature-rich platform that can help businesses of all sizes improve their communication capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Cherlyn C.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2023
Fantastic Customer Service, more value than Twilio
Likeliness to Recommend
What differentiates Telnyx from other similar products?
Support is stellar, it's a platform for developers but with a little learning curve any business owner can figure it out. Reporting is great. They also gave me credit for feedbacking to them which is ALWAYS a plus in my book. Shows that they appreciate you. I have no idea why anyone would go with Twilio now, especially if you want to scale. I cringe at the cost of SMS sometimes, so I can't imagine going with Twilio.
What is your favorite aspect of this product?
The reporting section. It has helped me find a few lost numbers, as well as delete a few numbers where delivery has failed. I'll just be wasting my money on those and lowering the standard of my toll-free number.
What do you dislike most about this product?
The sales team doesn't respond. I've submitted in at least 3 questions and gotten no reply. But this is not a big factor though, I just switch to the general CS team and get responses, generally from Klane. He's the best.
What recommendations would you give to someone considering this product?
Go for it! You'll get some credit if you're referred to try Telnyx or there will be a promo code. It's very generous I think, and you will be very happy with it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Siddharth S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Telnyx a reliable cloud communications platform
Likeliness to Recommend
What differentiates Telnyx from other similar products?
the main differentiating feature its voice integration, messaging, and data services into their existing applications and workflows
What is your favorite aspect of this product?
my favorite aspect is its messaging service
What do you dislike most about this product?
i dislike its call quality issue
What recommendations would you give to someone considering this product?
i recommend this to voice company and startup
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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