Telnyx Customer Reviews 2025 | SoftwareReviews

Telnyx

Composite Score

7.3 /10

CX Score

7.4 /10

22 Reviews Write a Review

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What is Telnyx?

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

Company Details

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Awards & Recognition

Telnyx won the following awards in the Communications Platform as a Service category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

Telnyx Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Telnyx.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 82%
Conflict Resolution:: 88%
Strategy & Innovation:: 84%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Telnyx?

0% Negative

13% Neutral

87% Positive

Pros

Trustworthy
Respectful
Transparent
Efficient Service

Feature Ratings

Average 82

Code Libraries

Online Cloud Platform

AI Engine for CPaaS

Software Development Kit

Drag and Drop User Interface

Integration APIs

Cloud Integration

MMS API

WebRTC-based Calling

Communication APIs

Vendor Capability Ratings

Average 79

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Telnyx Reviews

Tom H.

Role: C-Level
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2022

Service works great, and at a reasonable price

Likeliness to Recommend

9 /10

What differentiates Telnyx from other similar products?

No contracts and more reasonable pricing

What is your favorite aspect of this product?

It just works-- fairly easy integration and setup and it does what it's supposed to

What do you dislike most about this product?

Interface takes a little time to get used to, to know your way around but once you get used to it, it's easy. Their support department has a call in number but often times it's hard to connect and actually speak to the people doing the work. It's a lot of messages back and forth. I had an occasion where i could have cleared something up in half the amount of time if I could have just spoke with someone working on the project at the time. But everyone is friendly, too.

What recommendations would you give to someone considering this product?

If you're looking for a quick way to get into messaging without worrying about high minimums or contracts, this is the way to go.

Pros

Generous Negotitation
Transparent
Reliable
Trustworthy

Cons

Vendor Friendly Policies
Security Frustrates

Shaun G.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Good App and Platform

Likeliness to Recommend

8 /10

What differentiates Telnyx from other similar products?

Highly integrated portal - maybe a bit too much for its own good, not a lot of support for what we had been doing, just left to our own devices, so that was a bit unsettling and eventually lead to a decline in use.

What is your favorite aspect of this product?

The idea of self-managed, portal driven - its all there - it looks good on paper, but not a lot of support and at the end of the day, that matters a lot.

What do you dislike most about this product?

Support was found to be somewhat lacking, days on end, no emails or calls being answered and being left to "figure it out" and also some audio quality problems and billing issues.

What recommendations would you give to someone considering this product?

just pay attention to whats going on, not just in setting up but at all times, dont take anything for granted that its just working as it should be. Maybe we had a rough go of things, and hope to continue going forward after a few issues are resolved, its certainly possible because the feel of their portal and site is really good and overall positive. So I hope I dont judge them too harshly. It certainly could have gone much, much better and also could have been far, far worse, its about as honest as I can say it.

Pros

Transparent
Helps Innovate
Continually Improving Product
Trustworthy

Cons

Vendor's Interest First
Less Reliable
Less Performance Enhancing

Tea R.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent and supportive CPaaS

Likeliness to Recommend

8 /10

What differentiates Telnyx from other similar products?

It's very stable and it's got its own telco infrastructure which enables it to carry out even if there are general issues

What is your favorite aspect of this product?

It's reliable, easy to implement, hassle-free, attentive to details, the company is honest as a partner, great support

What do you dislike most about this product?

3rd party SMS via API, occasionally confusing interface, not much else

What recommendations would you give to someone considering this product?

It's one of the best CPaaS particularly if your company is US based as they provide full CP and telco service there

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Telnyx

What is Telnyx?

Company Details

Need Assistance?

Awards & Recognition

Telnyx Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Telnyx?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code Libraries Provides a library of code samples to build out a customized platform.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cloud Integration Includes real-time data integration, APIs, and data quality.

MMS API API for sending and receiving multimedia formats.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Telnyx Reviews

Tom H.

Service works great, and at a reasonable price

Likeliness to Recommend

Pros

Cons

Shaun G.

Good App and Platform

Likeliness to Recommend

Pros

Cons

Tea R.

Excellent and supportive CPaaS

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Code Libraries

Online Cloud Platform

AI Engine for CPaaS

Software Development Kit

Drag and Drop User Interface

Integration APIs

Cloud Integration

MMS API

WebRTC-based Calling

Communication APIs

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration