What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Effective Service
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Network Management
Process Automation
Patch Management
Endpoint Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Mirko S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2024
Easy to use, best product in the market
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
More functionalities than it competitors
What is your favorite aspect of this product?
I really like the diverse selection of functions it has available, even on free version
What do you dislike most about this product?
I dont really like that it lacks some AI functionalities that could be implemented
What recommendations would you give to someone considering this product?
I would really suggest to start using teamviewer as your default remote support application, I would recommend first getting used to it diverse functions
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2024
Simple and effective remote support tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Dogan C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Greatest Remote Connection Tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I think it's the single most amazing remote control tools that is available in the market.
What is your favorite aspect of this product?
I like the newer version of this tool, the interface is lot better.
What do you dislike most about this product?
I do not like the ping of this tool sometimes it lack the instant connection.
What recommendations would you give to someone considering this product?
I would recommend them to take security very seriously because of remote access.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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