TeamViewer

TeamViewer Remote

Composite Score

7.9 /10

CX Score

8.3 /10

17 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 94%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Application Management

Reporting

Security Management

Location Services

Content Management

Single Pane of Glass

User Privacy

Integration with ITSM and ITAM Tools

Mobile Device Management

Mobile Productivity

Expense Management

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer Remote in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.9

View TeamViewer Remote in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer Remote in this category (opens in a new tab)

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Wangeci M.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Unquestionable

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Ease of multiple locations (workstations) monitoring

What is your favorite aspect of this product?

Ability to have multiple team workers simultaneously

What do you dislike most about this product?

So far no con I can report

What recommendations would you give to someone considering this product?

As per my experience this tool is excellent

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashish K.

Role: Finance
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Quite Useful Remote connection Tool.

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

It is easy to use and navigate. And the remote connection is highly secured.

What is your favorite aspect of this product?

User friendly Interface, Highly secured and privacy is maintained.

What do you dislike most about this product?

Sometimes, Few lags/errors come. But not a big issue.

What recommendations would you give to someone considering this product?

I would recommend people to try this tool for remote connection for highly secured privacy.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

TeamViewer Remote

What is TeamViewer Remote?

Company Details

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Awards & Recognition

TeamViewer Remote Ratings

89 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love TeamViewer Remote?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

Reporting The ability of IT to generate useful reports about mobile devices and mobility services.

Security Management The ability to deploy security settings to iOS and Android devices, either corporate-issued or personally-owned.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Content Management Able to separate work content and work email from personal content, and able to manage the content within the work container.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

User Privacy How well the solution ensures that the user’s personal data and personal apps are separate from corporate data and corporate management.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Mobile Productivity How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Expense Management Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Monitoring and Management

Web and Video Conferencing - Enterprise

Remote Support

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

Digital Transformation in F1: Inside the Mercedes-AMG PETRONAS Factory

TeamViewer Remote Reviews

Wangeci M.

Unquestionable

Likeliness to Recommend

Pros

Ashish K.

Quite Useful Remote connection Tool.

Likeliness to Recommend

Pros

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Feature Ratings

Application Management

Reporting

Security Management

Location Services

Content Management

Single Pane of Glass

User Privacy

Integration with ITSM and ITAM Tools

Mobile Device Management

Mobile Productivity

Expense Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement