TeamSupport Logo
TeamSupport Logo
TeamSupport LLC

TeamSupport

Composite Score
7.6 /10
CX Score
8.0 /10
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In Partnership With SelectHub

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Category
TeamSupport
7.6 /10

What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.

Company Details

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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
96%
Strategy & Innovation:
94%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

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0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 83

Agent Collaboration

89

Customer Self Service Capabilities

89

Multi Channel Support

84

Analytics and Reporting

84

Agent Scripting

82

Mobile Customer Care

80

Contact Center Integration

80

Customer Service Knowledge Management

80

Customer Service Workflow Management

79

Intelligent Search

76

Customer Community Management

75

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Vendor Support

90

Ease of Data Integration

89

Business Value Created

88

Quality of Features

88

Availability and Quality of Training

86

Ease of Customization

86

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

79

TeamSupport Reviews

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Not as visually desired but gets the job done

Likeliness to Recommend

6 /10

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Fair

Jordan K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

TeamSupport has been fantastic Franklin is the Man

Likeliness to Recommend

10 /10

What differentiates TeamSupport from other similar products?

Ease of implementation, product support, excellent support.

What is your favorite aspect of this product?

We depend upon the reporting functionality daily, monthly and annually. I do not see us leaving TeamSupport any time soon.

What do you dislike most about this product?

The search functionality leaves some things to be desired, especially with custom fields. That said, their support staff is always helpful and has been great at trying to support.

What recommendations would you give to someone considering this product?

Chat with a sales rep and see if the product will fulfill your needs. They do an excellent job and will be very honest about their capabilities.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

Joshua P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

This product worked very well for my needs!

Likeliness to Recommend

8 /10

What differentiates TeamSupport from other similar products?

It is extremely easy to wrap your head around and apply each facet of your support role into using the product with out forcing it. I was naturally able to collaboratively work with my team, customer, and TeamSupport to achieve a higher standard of support

What is your favorite aspect of this product?

Intuitive design and ease of understanding features

What do you dislike most about this product?

I can’t really think of anything at the moment

What recommendations would you give to someone considering this product?

Consider each facet of what you or your team uses to accomplish your/their goals.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service