In Partnership With SelectHub
What is TeamSupport?
TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.
Company Details
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In Partnership With SelectHub
TeamSupport Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamSupport.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 94%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamSupport?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Customer Self Service Capabilities
Multi Channel Support
Analytics and Reporting
Agent Scripting
Mobile Customer Care
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Intelligent Search
Customer Community Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Ease of Data Integration
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
TeamSupport Reviews
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Not as visually desired but gets the job done
Likeliness to Recommend
Pros
- Trustworthy
- Saves Time
- Respectful
- Fair
Please tell us why you think this review should be flagged.
Jordan K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
TeamSupport has been fantastic Franklin is the Man
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
Ease of implementation, product support, excellent support.
What is your favorite aspect of this product?
We depend upon the reporting functionality daily, monthly and annually. I do not see us leaving TeamSupport any time soon.
What do you dislike most about this product?
The search functionality leaves some things to be desired, especially with custom fields. That said, their support staff is always helpful and has been great at trying to support.
What recommendations would you give to someone considering this product?
Chat with a sales rep and see if the product will fulfill your needs. They do an excellent job and will be very honest about their capabilities.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Joshua P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
This product worked very well for my needs!
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
It is extremely easy to wrap your head around and apply each facet of your support role into using the product with out forcing it. I was naturally able to collaboratively work with my team, customer, and TeamSupport to achieve a higher standard of support
What is your favorite aspect of this product?
Intuitive design and ease of understanding features
What do you dislike most about this product?
I can’t really think of anything at the moment
What recommendations would you give to someone considering this product?
Consider each facet of what you or your team uses to accomplish your/their goals.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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