TeamSupport LLC

TeamSupport

Composite Score

7.5 /10

CX Score

7.9 /10

23 Reviews Write a Review

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What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.

Company Details

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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 84

Customer Self Service Capabilities

Analytics and Reporting

Agent Collaboration

Contact Center Integration

Multi Channel Support

Agent Scripting

Customer Service Knowledge Management

Customer Service Workflow Management

Mobile Customer Care

Customer Community Management

Intelligent Search

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Data Integration

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

TeamSupport Reviews

Brad L.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use program with excellent features.

Likeliness to Recommend

7 /10

What differentiates TeamSupport from other similar products?

Support for basic issues is fast and uncomplicated, which sets it apart from competing applications.

What is your favorite aspect of this product?

My experience with TeamSupport has been excellent, and I am quite involved with cloud operations. Notably, its ticketing system enables us to collaborate closely with client inquiries. My favorite part is the centralized tracking system, which greatly improves the efficiency of teamwork. Then there's the user-friendly interface, and analytics are a game-changer for proactive support plans.

What do you dislike most about this product?

However, TeamSupport does have room for improvement in certain areas. There aren't a ton of choices for personalization, in my opinion. Although it serves its purpose, the user interface might benefit from more configuration, workflow, and automation options.

What recommendations would you give to someone considering this product?

Because it has made our customer relationship management more efficient and our support procedures simpler, I recommend this tool. These enhancements in customer issue handling have substantially increased our productivity and customer satisfaction.

Pros

Trustworthy
Unique Features
Efficient Service
Inspires Innovation

Barbara D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

TeamSupport takes care of ticket tracking

Likeliness to Recommend

8 /10

What differentiates TeamSupport from other similar products?

There are many aspects that make my job as an accountant at TeamSupport enjoyable. Our company can now provide better customer service thanks to the TeamSupport integration. We have significantly improved our ability to handle and respond to customer inquiries.

What is your favorite aspect of this product?

TeamSupport has resolved numerous issues. Streamlines our customer service process, reducing the amount of time spent on each ticket. Teamwork has improved and customers are happier because of that efficiency.

What do you dislike most about this product?

However, TeamSupport has room for improvement in certain areas. In my opinion there are not many customization options. The interface serves its purpose, however, it could be more flexible in terms of workflow, automations and configurations.

What recommendations would you give to someone considering this product?

We were able to resolve critical operational issues with the help of the software. It has made our support processes easier and improved our efficiency in managing customer interactions. These improvements to our problem-solving processes have substantially increased our productivity and the happiness of our consumers.

Pros

Continually Improving Product
Reliable
Efficient Service
Acts with Integrity

Jennifer L.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Good value. Good support. Easy to implement.

Likeliness to Recommend

10 /10

What differentiates TeamSupport from other similar products?

Value for money. Easy to connect to our CRM with no code. We were given a free trial and ended not using all of our dedicated support which was included in the set up fee as worked out most it ourselves during the free trial.

What is your favorite aspect of this product?

Live chat has reduced customer friction in contacting us. We understand our customer needs better.

What do you dislike most about this product?

It’s not as smart looking as others but it’s such good value.

What recommendations would you give to someone considering this product?

The product is good value and mets 90% of our requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

TeamSupport

What is TeamSupport?

Company Details

Book a Free Demo Today!

TeamSupport Ratings

83 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamSupport?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Collaboration Supports live collaboration between agent and customers, among customers (e.g. forums), and among service professionals (e.g. team-based customer service).

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Community Management Creation and management of branded and focussed user communities.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

TeamSupport Reviews

Brad L.

Easy to use program with excellent features.

Likeliness to Recommend

Pros

Barbara D.

TeamSupport takes care of ticket tracking

Likeliness to Recommend

Pros

Jennifer L.

Good value. Good support. Easy to implement.

Likeliness to Recommend

Pros

Feature Ratings

Customer Self Service Capabilities

Analytics and Reporting

Agent Collaboration

Contact Center Integration

Multi Channel Support

Agent Scripting

Customer Service Knowledge Management

Customer Service Workflow Management

Mobile Customer Care

Customer Community Management

Intelligent Search

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement