TeamDynamix PPM

What differentiates TeamDynamix PPM from other similar products?

Organizations can use the tools and techniques needed to simplify IT and enterprise process improvement procedures, operations, and tasks with the help of TeamDynamix ITSM & PPM solutions. Customers will gain from reduced admin cost and the simplicity of configuring forms, fields, processes, and automation using a no-code platform without the requirement for expert resources.

What is your favorite aspect of this product?

We are now able to serve our end users with a powerful tool that is available to all of our learners, instructors, and staff thanks to TeamDynamix. Since we made the switch to TeamDynamix, at least five additional divisions have chosen to provide help via TeamDynamix. Based on the tools they offer, you can alter, diagram, and communicate information to the end users in a meaningful and elegant way.

What do you dislike most about this product?

This is not a simple ticketing and assistance solution, and depending on how often your company uses workflows to create tickets and automate repetitive processes, I would highly advise anyone adopting this solution to assign full-time employees for continuous process workflow development.

What recommendations would you give to someone considering this product?

There are restrictions on the customization possibilities and alternatives for workflows, but the vendor does an excellent job of educating and empowering installation teams to share their vision. I appreciate how simple it is to assign tickets, change requestors, edit ticket remarks, and delegate or outsource particular tasks.

What differentiates TeamDynamix PPM from other similar products?

Service desk, knowledge management, configuration management, asset management, and master data management are among the product's five modules. Each module can be deployed in accordance with company requirements and is completely customisable. Users can create service catalogs, monitor the progress of problems, manage project portfolios, and schedule releases using TeamDynamix ITSM & PPM.

What is your favorite aspect of this product?

In addition, we are already rolling out TeamDynamix's Project Management solution for IT use and anticipate demand from other departments as well. I am really impressed with how adaptable this software's development team was and how they considered how to implement these modifications within an organization that would use it.

What do you dislike most about this product?

Keep in mind that it is cloud-based, and the manufacturer offers first-rate support for their product. It is also pretty quick, but who knows if performance may change in the future. Therefore, if the data is not saved locally, there may be a trade-off between a potential performance impact and a lack of control in the future. At the moment, there aren't many drawbacks if those implications are acknowledged.

What recommendations would you give to someone considering this product?

The trainings and kbs are really beneficial to me. I've just finished importing our assets. I'll admit that I had a little trouble with the asset import because I wasn't too familiar with how to use automation to make some changes in Excel. Having said that TeamDynamix is a strong tool once you learn how to use it.

What differentiates TeamDynamix PPM from other similar products?

You can avoid hiring a third party by using TeamDynamix's full-service white knuckle implementation team. Tracking and reporting on tickets and projects is simple using TeamDynamix. It comes with numerous layers of pre-installed automation. By giving our work orders a clear layout, it is addressing our I.T. Help Desk needs.

What is your favorite aspect of this product?

All the information we require to view right away is contained in its desktop view and the asset management system isn't too awful either. Another thing I appreciate about TeamDynamix is how simple it is to configure and integrate with the other platforms we use to administer our IT tools and services. Processes can be automated, and we can add data fields to our tickets to improve the effectiveness of our reporting.

What do you dislike most about this product?

Although TeamDynamix is quite flexible, the customized fields become very complicated when many groups use the same tool at the same time. This has caused some uncertainty over the fields you should include on different tickets, surveys, etc.

What recommendations would you give to someone considering this product?

Our inventory control and lifecycle management are currently being improved. Our technicians can do all of their work in TeamDynamix thanks to the Workday integration, and vital data required to manage assets is passed through automatically. As a result, our inventory is more accurate and it is simpler to immediately determine device purchase numbers year after year.