What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
TeamDynamix ITSM Reviews
Richard M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great product backed by amazing team
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Ease of use, cost, and superb team backing the product.
What is your favorite aspect of this product?
Ease of use. The reporting is powerful and easy.
What do you dislike most about this product?
Mobile experience.
What recommendations would you give to someone considering this product?
Get demos from as many current customers as possible to learn what they are doing that may work well for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Chuck C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Dec 2023
Implementation and development have been good.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Overall, the features and price point of TDX fits our company very well. The training and implementation have gone very well mainly due to the excellent technical support we have received. This is the third ITSM implemented for me, and this experience ranks high on that list. Our due diligence in researching the different products available paid off well and we are satisfied with our partnership with TDX.
What is your favorite aspect of this product?
Ease of use by the technicians and users has been the biggest topic of discussion.
What do you dislike most about this product?
Knowledge Base is good but doesn't work as easy for the technicians as we had hoped while on a phone call with the customer. We are still developing it to work better for us.
What recommendations would you give to someone considering this product?
Compare TDX against the cost and support of other service software's and it speaks for itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Scott W.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Dec 2023
Solid webhosted ticketing system
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
It's full featured and more inexpensive than a lot of its competition
What is your favorite aspect of this product?
TDX allows for multi-department ticketing in the same service catalog page for end-users
What do you dislike most about this product?
Asset to contract to vendor relationships aren't easily represented in the system yet.
What recommendations would you give to someone considering this product?
Strongly consider this as a ticketing solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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