TeamDynamix

TeamDynamix ITSM

Composite Score

8.8 /10

CX Score

9.1 /10

148 Reviews Write a Review

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What is TeamDynamix ITSM?

TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.

Company Details

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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 81

End User Self Serve

End User Support Solutions

Service Catalog

Technician Administration

Integrated Knowledge Management

Multi-Site Functionality

Reporting

Multi Device Capability

Systems Management Integration

Integration With IT Tools

Business Application Integration

Vendor Capability Ratings

Average 83

Vendor Support

Ease of IT Administration

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Also Featured in...

IT Service Management - Midmarket

Score 8.9

View TeamDynamix ITSM in this category (opens in a new tab)

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Simone Rachel B.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

No Coding Required, Efficient and Affordable

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

The interface is layout in a way that is easy to navigate. There are some back end features you might have to search around for until you find it but that is a result of not working on something daily. End User Self Service has been a huge boost for us. Being able to enter their own tickets, find answers in the knowledge base, and receive updates on projects from the Client Portal has been an huge improvement for us and our clients. The customization of tickets and reporting really gives you the ability to build the platform into what you want. It really is "dynamic".

What is your favorite aspect of this product?

I like the Client Portal and the modules. I am very Service and Knowledge driven so that is my go too. But on the other hand, I like that I can intake, perform, and complete all my work within one place.

What do you dislike most about this product?

White Space. I want a dark mode or something so I'm not staring at a light screen all day.

What recommendations would you give to someone considering this product?

Consider how to reinvent your processes with this product to be more efficient for your own customers. Leverage TeamDynamix ITSM to provide your clients with a better experience as well as giving your employees a centralized location to track and document their tasks, goals, and knowledge.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy to use, Robust

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Steven B.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Great tool

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

Focus on higher Ed. Local area user groups to met and work with.

What is your favorite aspect of this product?

Self-service and customization

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Take a look, try it out.

Pros

Reliable
Trustworthy
Fair
Client's Interest First

TeamDynamix ITSM

What is TeamDynamix ITSM?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

TeamDynamix ITSM Ratings

90 Likeliness to Recommend

2 Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

TeamDynamix - Solution Suite

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

Automate IT - Fast & Easy

Change the Way You Chat with AI

Making ESM a Reality

TeamDynamix Makes IT Easy

TeamDynamix ITSM Reviews

Simone Rachel B.

No Coding Required, Efficient and Affordable

Likeliness to Recommend

Pros

Easy to use, Robust

Likeliness to Recommend

Pros

Steven B.

Great tool

Likeliness to Recommend

Pros

Most Popular TeamDynamix ITSM Comparisons

2
Since last award

2
Since last award

Feature Ratings

End User Self Serve

End User Support Solutions

Service Catalog

Technician Administration

Integrated Knowledge Management

Multi-Site Functionality

Reporting

Multi Device Capability

Systems Management Integration

Integration With IT Tools

Business Application Integration

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration