What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTeamDynamix ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamDynamix ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 88%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Integrated Knowledge Management
Technician Administration
Multi-Site Functionality
Reporting
Multi Device Capability
Integration With IT Tools
Systems Management Integration
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Just starting out, but we like it so far
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Respectful
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jason R.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
Excellent features, has improved our productivity
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Reporting, customizations of product to fit your organizations unique character and needs
What is your favorite aspect of this product?
Reporting allows for a deeper dive into what is going on in your organization and allows for you to make decisions regarding processes, resources, etc.
What do you dislike most about this product?
Button placement
What recommendations would you give to someone considering this product?
If you are in higher education, this is the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aliyu S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product is highly customizable.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Teamdynamix is highly customizable and easy to use. Creating reports and automated procedures is a snap. Which some products do not have.
What is your favorite aspect of this product?
my favorite aspect of this product is Resource time management, it's really amazing.
What do you dislike most about this product?
Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view
What recommendations would you give to someone considering this product?
The best features about this product is the ability to use it from day one with little to no training, also its extremely easy to use.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Less Respectful
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
