What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
TeamDynamix ITSM Reviews
T. J. T.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Comprehensive & scalable Service Catalog solution
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
We were happy to find the integration of TDX from scratch to be flexible and scalable, allowing us to build and pace the rollout around our organization's comfort level.
What is your favorite aspect of this product?
TDX has continued to add features and functionalities that are clearly based on customer feedback since day 1 of our implementation. This gives us confidence that the solution will continue to evolve with the industry and grow alongside our institution.
What do you dislike most about this product?
Our team found the UI design to be limiting at times and left us looking for enhancements in this area in the future.
What recommendations would you give to someone considering this product?
Do your homework on what resource you have to devote to both the rollout as well as administration afterwards. While features and configuration options of any solution can be tempting, the people devoted to making such a system work can ultimately determine success.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Caring
Please tell us why you think this review should be flagged.
Simone Rachel B.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2020
No Coding Required, Efficient and Affordable
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The interface is layout in a way that is easy to navigate. There are some back end features you might have to search around for until you find it but that is a result of not working on something daily. End User Self Service has been a huge boost for us. Being able to enter their own tickets, find answers in the knowledge base, and receive updates on projects from the Client Portal has been an huge improvement for us and our clients. The customization of tickets and reporting really gives you the ability to build the platform into what you want. It really is "dynamic".
What is your favorite aspect of this product?
I like the Client Portal and the modules. I am very Service and Knowledge driven so that is my go too. But on the other hand, I like that I can intake, perform, and complete all my work within one place.
What do you dislike most about this product?
White Space. I want a dark mode or something so I'm not staring at a light screen all day.
What recommendations would you give to someone considering this product?
Consider how to reinvent your processes with this product to be more efficient for your own customers. Leverage TeamDynamix ITSM to provide your clients with a better experience as well as giving your employees a centralized location to track and document their tasks, goals, and knowledge.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Easy to use, Robust
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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