What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
TeamDynamix ITSM Reviews
Lina M.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2022
ITSM tool with excellent multi-device capability
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
A robust solution that integrates knowledge base features for quality end user self service. It helped us to integrate our business applications, systems management and IT tools all in one platform, A highly-functional product that is able to support multiple devices and quality reporting and end-user support.
What is your favorite aspect of this product?
Intuitive interface that makes it easy of use. Ease of implementation. Ease of IT administration. Quality features. Easy to customize. Quality training.
What do you dislike most about this product?
Nothing to dislike about TeamDynamix features and its functionalities, the tool is easy to use and get started with much less efforts. It is easy to customize its knowledge base and integrates well with other IT tools in use. I like the availability of quality end user training and support.
What recommendations would you give to someone considering this product?
A Powerful solution that is going to improve your level of IT service delivery and will drive to better project outcomes within your organization. Easy to use and to implement with lots of incredible features and multi-device capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nicholas F.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2021
Full suite of ITSM/ESM affordable applications
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Full suite of ITSM/ESM applications, excellent implementation methodology, implementation led by Team Dynamix-no need to engage or pay a third party system integrator, excellent customer service, significantly less cost for implementation and licensing as compared to competitors.
What is your favorite aspect of this product?
Ease of use and administration. Flexibility.
What do you dislike most about this product?
Nothing I dislike, however reporting engine could be enhanced to more than tabular reports with minimal visualizations (charts and graphs).
What recommendations would you give to someone considering this product?
Team Dynamix is an excellent "starter kit' for organizations looking to get started with ITSM/ESM. The barrier to entry from a cost and complexity perspective is low. Ease of implementation and use accelerates maturity within ITSM/ESM. Due to architecture and depth of the platform, Team Dynamix can scale to accommodate growth.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2021
Efficient end-user self service saves IT time
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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