Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
7.6 /10
CX Score
8.1 /10
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Tableau CRM Analytics
7.6 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics – Enterprise category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
7% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 80

Real-Time Visualization

92

Data Exploration and Visualization

90

Dashboard

87

Operational Reporting Capabilities

84

BI Platform Administration

84

Advanced Analytics and Data Science

84

Data Connectors and Data Mashup

83

Self Service and Ad Hoc Capabilities

82

Data Modelling Tools

81

BI Security

80

Spatial Analysis

80

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Data Integration

83

Quality of Features

82

Vendor Support

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of Implementation

80

Ease of IT Administration

79

Ease of Customization

79

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

71

Tableau CRM Analytics Reviews

Viktor F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

perfect product

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

personalization of dashboards

What is your favorite aspect of this product?

charts and user friendly

What do you dislike most about this product?

using formulas

What recommendations would you give to someone considering this product?

consider every aspect also comparing to other competitors

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Prabha R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Accelerator Data Mapping

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

Tableau is a brilliant product to delve deep into data and set up results in a visually appealing way, especially for those who are visual learners. You can create reports, detailed dashboards in a pretty easy and timely manner.

What is your favorite aspect of this product?

I love how easy Tableau makes it to aggregate data at different levels. Need to switch between daily/weekly/monthly/quarterly/yearly? No problem. Need sum/avg/median, etc. No problem either. Compared to SQL, it's so much easier to explore your data visually and flexibly. I also like that I can embed LucidChart diagrams in my Tableau dashboards - this makes it much easier to document processes & logic.

What do you dislike most about this product?

Performance: When working with large amounts of data, Tableau can become slow and unwieldy, negatively impacting the user experience.

What recommendations would you give to someone considering this product?

Two outstanding feature of this tool that is especially helpful for producing quality reports is the presentation of data in live graphs and translation of queries to visualizations. Lastly would say the strong community base where I had faced issues regarding server issues, dashboards, sign-in glitches and I have received help within 1-2 hours.

Pros

  • Efficient Service
  • Security Protects
  • Continually Improving Product
  • Reliable

Ananya H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Tableau CRM Analytics from other similar products?

Quality, performance, Architecture, UI along with integration.

What is your favorite aspect of this product?

Very easy to get data from various sources and integrate them.

What do you dislike most about this product?

As of now nothing is there, team is already working on their bugs if any.

What recommendations would you give to someone considering this product?

Please go for it since it has lot of potential to make integration very easy and increases team collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing